Order Placed Emails not Sending

  • Resolved susherevans

    (@susherevans)


    3 months, 2 weeks ago

    I’m not entirely sure it’s due to the plug-in, but I’m receiving emails from my site, and if I receive a physical order, I get the order processing email. However, any digital orders (with the autocomplete turned on) are no longer prompting the Order Placed email. It’s been about two weeks that I’ve seen a problem.

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  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @susherevans Hi mate,

    Thank you for bringing this to our attention. To check if the issue is related to our plugin, we recommend temporarily disabling it to see if the email notifications for digital orders start working as expected again.

    Additionally, to determine if the problem is indeed caused by our plugin, we need to know more about the environment in which it’s running. If you’d like, you can open a ticket on the following platform: https://urbiport1.atlassian.net/servicedesk/customer/portal/2, and our support team will do their best to provide you with a prompt response.

    Best regards, QuadLayers Support Team.

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