Order placed automatically after clicking “Continue” on PayPal popup screen
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Hello!
We are using WooCommerce on WordPress, and we have the “Braintree for WooCommerce” plugin installed.
Now we have noticed in our testing, that when a customer is in the checkout page, has put in all the info, and has clicked to accept Terms and Conditions, and proceeds to select PayPal as the payment method (this is the “Braintree PayPal gateway” option in WooCommerce), the following happens:
-Popup appears, and user can login to his PayPal
-User can change shipping address and select for example one of his PayPal-registered credit cards to pay with
-On the bottom of the popup, there is a button “Continue”, and below it there is a text that states “You’ll be able to review your order before you complete your purchase.”
-However, when user clicks on “Continue”, the order is automatically placed (albeit that it takes some seconds to process)=Customer has been told that “You’ll be able to review your order before you complete your purchase.” but in fact the order is placed automatically, when they go forward from the PayPal popup.
This is not the case, if the customer has not accepted the Terms and conditions yet. Nor does this happen, if the customer has not typed in all the required information to the billing details.
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Hi @owrnd,
This is how the plugin has been coded. If any required fields are missing, such as billing fields or the terms and conditions is not checked, the plugin will not submit the form automatically.
Also, if the order requires shipping and there is more than one shipping method available, the form won’t submit which gives the customer the chance to alter their shipping method based on the shipping address they chose in the PayPal popup.
The overwhelming feedback from users of this plugin has been to auto-submit the form if all conditions are met so that’s what I have done with the plugin.
There is a way to make the button say “Place Order” instead of continue but the difficulty is when the PayPal popup renders, you don’t know what required fields that are missing will be populated by PayPal. For example, if the customer hasn’t entered their email address, the plugin uses the email from PayPal to auto-populate the billing email field. But you don’t know that until the PayPal popup closes. I guess it could generically just say Place Order instead of continue.
If you have any suggestions on that process please provide them.
Kind Regards,
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