Order Number will randomly go back to original Order ID

Hi @dylanpro,

We apologize for the inconvenience you’ve been experiencing with the order numbers.

Could you please provide us with more details about the specific circumstances when this problem occurs? For instance, are there any patterns or specific conditions that seem to break sequence in order number or have you manually created the order from the backend? Any information you can provide will help us in diagnosing and addressing the issue more effectively.

Sorry about that,
The order is manually created from the backend.

The ‘incorrect’ number is the original post number.

• This reply was modified 1 year, 5 months ago by dylanpro.

Hi @dylanpro,

No problem! Just to clarify, when you mention the “original post number,” are you referring to the number assigned to the order when it was initially created manually?

Correct. So if I hover over one of the numbers that are in screenshot, it will also give the original post number that WordPress assigns it automatically. The number in the red box is the originally assigned post number (ID).

When orders are created manually (by using Woocommerce > Orders > Add new button) does it use the next sequential number according to the plugin or does it take the next WordPress post number (ID)?

Hi @dylanpro,

Thank you for bringing this to our attention and providing the additional information.

When you create the order manually, it should use the next sequential number according to the plugin.

There is a bug and I have replicated the issue and confirmed that manual orders are not following the sequential numbering set by the plugin.

I’ve forwarded this to the development team so that they can fix this. I will get back to you as soon as I’ll have an update from them.

Thank you for taking the time looking into this! I appreciate any updates that come.