Order Number shows N/A

  • Resolved Payal Shihora

    (@payalshihora)


    1 year, 1 month ago

    Hi Team,

    I am facing an issue with Payment -> Transactions

    Here is the screenshot from backend I am talking about – https://putul.io/wwfrwr2Tr

    The issue is arising for some of the payments before and yesterday as well. This issue is recurring for some payments. So currently the situation is like; some previous payments do not have order number; then for few payments; order number is generated; again for few payments; order number is not there and then for further payments; its there.

    You can check above screenshot for more details.

    Plus the payments which have N/A as order number; are not even there in Woocommerce > Orders. which is strange. All transaction details are correctly stored in payment.

    As the payment is successfull and there is no trace about the order I am able to find from backend.

    Can I know what can be the exact issue. Please help on this ASAP. Let me know if any further information is required. just FYI WordPress, PHP, and all Plugins are Up to Date.

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hello there,

    I’m passing by to let you know that I will be closing this thread since you already opened a ticket with us and will be handled there.

    Cheers,

Viewing 16 replies (of 16 total)
  • The topic ‘Order Number shows N/A’ is closed to new replies.

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