Order Number search doesn’t work on wocommerce mobile

Hi dihan29,

Thanks for reaching out.

We’re having trouble understanding your issue. Please let us know if you’re using any third-party plugins to add the search index. Also, share the following details for better understanding.

• Detailed screen recording of the issue you are facing.
• WooCommerce system status report (WooCommerce > Status > System status > Get system report)

Kindly mask sensitive information when sharing the screenshot requested above. You may share the details via?this link?if you have any privacy concerns.

Hi dalepdc,

We were able to replicate the issue associated with Full-Text Search (FTS) indexes. We see that WooCommerce has implemented this as a beta functionality in their WooCommerce version 9.0 and above. Presently we provide compatibility upto WooCommerce version 8.9.3. We will check the feasibility and will add compatibility in the future versions of our plugin.

Thank you for understanding. I also posted this to wocommerce team. If this works then the performance will be great. Hoping for great FTS support in future update.

Hi dihan29,

We have Improved order search using order numbers on the WooCommerce orders listing page in our latest update. Now the order number search works when the FTS functionality is enabled.

Sadly it still doesn’t work. It shows order id whiler searching order number in wocommerce mobile app when FTS enabled

Had to rollback. After the update, the order number search doesn’t work with disabled fts also. Only shows order id

Hi dihan29,

We want to let you know that when an order number contains both a prefix or suffix and numbers if only the numbers are entered in the search, the system will default to searching for the corresponding order ID. If the order number contains letters, please try entering them in the search as well. Additionally, please provide a screenshot of the sequential plugin settings page (WooCommerce > Settings > Sequential Order Number) for better understanding.

I don’t have any prefix or suffix added just order number only. But it is showing order id only when searching being fts disabled. I am using older version now which is working and showing order number. Latest version doesn’t work anymore with wocommerce mobile app and also with order search default to all in website dashboard. Can you kindly test with the latest version. Previous version was working fine without FTS. But this version doesn’t work without FTS or with FTS enabled.

Not sure if I have the same problem, but when I search on the Woocommerce orders page it doesn’t find any orders when searching using the sequential order number. Only the default woocommerce order number works when searching. I believe it started after updating a few days ago.

yes that also happens. It only happens with latest order number when there is no latest order id related with the latest order no then it doesn’t show anything. With old order number it shows order id only

We were having same issue here of sequential order numbers not showing up when searched for. Using WooCommerce Version 9.0.2, I rolled the sequential order number plugin back to 1.6.3 at it fixed the issue.

I also have this issue in Mobile. But it happens too in desktop device.

Hi @gabriel85 @leponder @jaspash @dihan29,

Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience it has caused.

We have addressed the issue in the latest version of our plugin (v1.6.5). Please update to this version and let us know if the issue persists.

Thanks for the update.

in my case it worked.