order number is not same on customer side

  • Dear i used free plugin but i face issue when customer use cart to order he/she show other order number i received other what i do for same order number show to customer and also in sequence .
    order Example 1: customer show after successful order 6901 and i received 5280
    Order Example 2 : customer show after successful order 6908 and i received 5281

    kindly help i can’t trace order which customer send me

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  • Plugin Author SkyVerge

    (@skyverge)

    Hey @shabbirpadela,

    Thanks for leaving a review! It seems like you might have meant to create a topic for your support request, though I’d be happy to offer some suggestions here and if we need to look into this further for you, you can contact us directly instead.

    It sounds like the customer received an email with the standard Order ID, whereas your view is showing the Sequential Order Numbers ID instead. Our plugin will use the order_number field for the order to display sequential numbers, but it does not adjust the underlying order ID that is used by WooCommerce. This is to retain compatibility with other third-party plugins that don’t support Sequential Order Numbers, as well as allowing you to deactivate/activate our plugin without issue.

    What email is the customer receiving? Is this the standard WooCommerce email template, or has it been customized? It seems like it might be retrieving the order ID via get_id() instead of the order number via get_order_number().

    If you’d like us to take a closer look, please could you raise a support request via our support form so that we could receive credentials privately?

    Cheers!

    Simon.

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