Order number is not included in generated download link

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @nomangardazi! Thanks for contacting us. I’m happy to help you.

    As I understand there are some orders where the download link is not correctly sent at first, only when you refresh the permission, correct?

    To confirm the same product sometimes has the correct link and sometimes it doesn’t?

    Do you have other digital products? If so, is this issue happening with all of them?

    Do you have any plugins that can interfere with the digital products?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter nomangardazi

    (@nomangardazi)

    Hey,
    Thanks for your response.

    Last week 2-3 customers reported this issue ordered products were different each time.
    I did test orders for all of them and the download link was generated correctly for me.

    We are using Flexible PDF coupons plugin as well that generates a pdf and sends a link to the customer for download but that is a different product type.

    Below is the system status

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2.1.12<br>Kirki Customizer Framework: by Themeum – 5.1.0<br>Listeo-Core – Directory Plugin by Purethemes: by Purethemes.net – 1.8.14<br>Listeo Elementor: by Purethemes.net – 1.4.2<br>Listeo – Forms&Fields Editor: by Purethemes.net – 1.6.4<br>Listeo Shortcodes: by Purethemes.net – 1.5.16<br>Loco Translate: by Tim Whitlock – 2.6.9<br>Multiple Roles: by Christian Neumann – 1.3.7<br>Order Export & Order Import for WooCommerce: by WebToffee – 2.5.2<br>Stripe Payment Plugin for WooCommerce: by WebToffee – 3.9.8<br>Purethemes.net CPT: by Purethemes.net – 1.3<br>Quick and Easy FAQs: by InspiryThemes – 1.3.10<br>Redirection: by John Godley – 5.4.2<br>Say What?: by Ademti Software – 2.2.2<br>MWW Scheduled Post Trigger: by Moss Web Works – 3.2<br>Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.4.4<br>Simple Custom Post Order: by Colorlib – 2.5.7<br>SmoobuSyncWP: by Sagacitas Technologies Private Limited – 1.2.2<br>String Locator: by InstaWP – 2.6.5<br>Texty: by weDevs – 1.1.2<br>Trusted Shops Easy Integration for WooCommerce: by vendidero – 2.0.2<br>Ultimate FAQ – WordPress FAQ and Accordion Plugin: by Etoile Web Design – 2.2.12<br>J Cart Upsell and Cross-sell for WooCommerce: by Giacomo Zoffoli – 3.4.6<br>weMail – Email Marketing Simplified With WordPress: by weDevs – 1.14.5<br>White Label CMS: by https://www.videousermanuals.com – 2.7.4<br>WooCommerce Billomat: by Billomat – 2.4.8<br>WP Sheet Editor – WooCommerce Coupons: by WP Sheet Editor – 1.3.50<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.5.1<br>Woocommerce Single Product Page Customizer: by Geek Code Lab – 2.8<br>WooCommerce Conversion Tracking: by weDevs – 2.0.12<br>WooCommerce Stripe Gateway: by WooCommerce – 8.3.0<br>German Market: by MarketPress – 3.36<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.4<br>WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.3.6<br>WooPayments: by Automattic – 7.6.0<br>WooCommerce PayPal Payments: by WooCommerce – 2.7.0<br>WooCommerce: by Automattic – 8.9.1<br>Yoast SEO Premium: by Team Yoast – 22.0<br>Yoast SEO: by Team Yoast – 22.7<br>WP Crontrol: by John Blackbourn – 1.16.3<br>Hide Dashboard Notifications: by WP Republic – 1.3<br>WP Mail SMTP Pro: by WP Mail SMTP – 4.0.2<br>WP Rocket: by WP Media – 3.16<br>WPML String Translation: by OnTheGoSystems – 3.2.11<br>Smart Coupons For WooCommerce Coupons: by WebToffee – 1.7.1<br>YayMail Pro – WooCommerce Email Customizer: by YayCommerce – 3.5.1 Inactive Plugins (2)</p> <p>Really Simple SSL: by Really Simple Plugins – 8.1.3<br>Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.44 Dropin Plugins ()</p> <p>advanced-cache.php: advanced-cache.php Must Use Plugins (1)</p> <p>ManageWP – Worker Loader: by GoDaddy – 1.0.0 Settings</p> <p>API Enabled: ?<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>listing_booking (listing_booking)<br>listing_package (listing_package)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging</p> <p>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 3 MB WC Pages</p> <p>Shop base: ? Page ID is set<br>but the page does not exist</p> <p>Cart: #11 – /warenkorb/<br>Checkout: #12 – /bezahlen/<br>My account: #13 – /my-account/<br>Terms and conditions: #7421 – /allgemeine_geschaeftsbedingungen/ Theme</p> <p>Name: Listeo Child<br>Version: 1.0.0<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name: Listeo<br>Parent Theme Version: 1.9.22<br>Parent Theme Author URL: https://purethemes.net/<br>WooCommerce Support: ? Templates</p> <p>Archive Template: Your theme has a woocommerce.php file<br>you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.</p> <p>Overrides: listeo/woocommerce/cart/cart.php version 7.8.1 is out of date. The core version is 7.9.0<br>listeo-child/woocommerce/checkout/form-checkout.php<br>listeo/woocommerce/checkout/form-pay.php version 7.8.1 is out of date. The core version is 8.2.0<br>listeo/woocommerce/checkout/order-receipt.php<br>listeo-child/woocommerce/checkout/payment-method.php<br>listeo-child/woocommerce/checkout/payment.php<br>listeo-child/woocommerce/checkout/review-order.php<br>listeo/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>listeo/woocommerce/content-product.php<br>listeo/woocommerce/content-widget-product.php<br>listeo-child/woocommerce/emails/email-order-details.php<br>listeo/woocommerce/global/form-login.php<br>listeo/woocommerce/loop/add-to-cart.php<br>listeo/woocommerce/myaccount/form-login.php<br>listeo/woocommerce/product-searchform.php<br>listeo/woocommerce/single-product/rating.php<br>listeo/woocommerce/single-product/related.php<br>listeo/woocommerce/single-product/review.php<br>listeo/woocommerce/single-product/short-description.php<br>listeo/woocommerce/single-product/tabs/description.php<br>listeo/woocommerce/single-product-reviews.php</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p>WooPayments</p> <p>Version: 7.6.0<br>Connected to WPCOM: ? No<br>Logging: Disabled WooCommerce PayPal Payments</p> <p>Onboarded: ?<br>Shop country code: DE<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: ?<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>product-pre-publish-modal<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p>Disabled Features: minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field<br>launch-your-store</p> <p>Daily Cron: ? Next scheduled: 2024-05-29 19:10:45 +00:00<br>Options: ?<br>Notes: 164<br>Onboarding: completed Action Scheduler</p> <p>Complete: 14,630<br>Oldest: 2024-04-27 22:27:41 +0000<br>Newest: 2024-05-28 22:07:49 +0000</p> <p>Failed: 3,152<br>Oldest: 2023-03-19 21:37:09 +0000<br>Newest: 2024-05-27 15:02:00 +0000</p> <p>Pending: 12<br>Oldest: 2024-05-28 22:20:53 +0000<br>Newest: 2024-06-01 10:00:34 +0000 Status report information</p> <p>Generated at: 2024-05-28 22:09:41 +00:00<br>`




    FATA ERRORS



    2024-05-28T11:29:00+00:00     Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:30:10+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:34+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:35+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:35+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:36+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:41+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:49+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:50+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:50+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:50+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:51+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:51+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:51+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:51+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:52+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:54+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]} 2024-05-28T11:39:55+00:00 Critical Uncaught Error: Call to a member function get_cart() on null in /var/www/html/wp-content/plugins/smoobu-sync-wp/classes/woocomerce/class-smoobu-booking-from-woo.php:1803 CONTEXT: {“error”:{“type”:1,”file”:”\/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php”,”line”:1803},”backtrace”:[“”,”#0 \/var\/www\/html\/wp-content\/plugins\/smoobu-sync-wp\/classes\/woocomerce\/class-smoobu-booking-from-woo.php(869): Smoobu_Booking_From_Woo->has_required_product_type()”,”#1 \/var\/www\/html\/wp-includes\/class-wp-hook.php(324): Smoobu_Booking_From_Woo->remove_optional_text_from_checkout_fields()”,”#2 \/var\/www\/html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()”,”#3 \/var\/www\/html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(3076): apply_filters()”,”#4 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Settings\/SettingsRenderer.php(412): woocommerce_form_field()”,”#5 \/var\/www\/html\/wp-content\/plugins\/woocommerce-paypal-payments\/modules\/ppcp-wc-gateway\/src\/Gateway\/GatewaySettingsRendererTrait.php(25): WooCommerce\\PayPalCommerce\\WcGateway\\Settings\\SettingsRenderer->render()”,”#6 \/var\/www\/htm”]}

    Hey, @nomangardazi!

    Thank you for the information!

    Last week 2-3 customers reported this issue ordered products were different each time.
    I did test orders for all of them and the download link was generated correctly for me. We are using Flexible PDF coupons plugin as well that generates a pdf and sends a link to the customer for download but that is a different product type.

    Just to confirm if I understood correctly: You were not able to replicate the issue on your end, and the orders that had issues did not have the products that are modified by the plugins you mentioned, right?

    Do you see any similarities between the orders that had issues? Since they were different products, it is not it, but it can be same payment method or other similarities.

    Can you please share a screenshot of the order notes on those? Please remove any sensitive information before sharing it here. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Here’s an example of what we need:

    https://snipboard.io/ga15Gu.jpg

    Also, the errors you shared are regarding smoobu-sync-wp and the PayPal plugin. It seems there’s a conflict between them.
    Were all those orders bought with PayPal?
    Does this other plugin interfere with the products?

    Looking forward to your reply.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Order number is not included in generated download link’ is closed to new replies.