order notifications not sent

  • Resolved kmensah

    (@kmensah)


    5 years, 3 months ago

    i have read and done all i can…even using smtp plugin… order notifications are not going through and it seems his kind of issue has been there for a long time looking at the threads. Please help fix this…very disturbing

Viewing 2 replies - 1 through 2 (of 2 total)

  • Do you have any mail logging plugin enabled? Do other types of emails get send successfully? Have you tried that with a default, unedited theme?

    Hi @kmensah,

    If you’re using WooCommerce 3.7, there is one thing you might try. Go to WooCommerce > Settings > Emails and edit the New Order email. In the “Additional Content” box, remove the arms raised emoji and save your changes.

    emoji

    See if your emails send after that. Let me know how it goes.

    Cheers,

Viewing 2 replies - 1 through 2 (of 2 total)
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