• Resolved bermand

    (@bermand)


    Hi
    Would greatly appreciate some help.

    All of a sudden I am not receiving email notification when orders are placed.
    I have checked my mail settings under woocommerce > settings > mails.

    All settings are in place and correct.

    Any ideas how I can resolve this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @bermand,

    All of a sudden I am not receiving email notification when orders are placed.
    I have checked my mail settings under woocommerce > settings > mails.

    First, are you sure these emails are not landing in your Spam/junk folder? Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Look forward to hearing back from you. ??

    Thread Starter bermand

    (@bermand)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.serendipitygifts.co.za
    Site address (URL): https://www.serendipitygifts.co.za
    WC Version: 6.9.4
    REST API Version: ? 6.9.4
    WC Blocks Version: ? 8.3.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_ZA
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.32
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
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    DOMDocument: ?
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    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    ### Post Type Counts ###
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (59) ###
    
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    ### Inactive Plugins (10) ###
    
    PW WooCommerce Bulk Edit: by Pimwick
    LLC – 2.106
    
    Smush Pro: by WPMU DEV – 3.9.8
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.22.19.25
    
    W3 Total Cache: by BoldGrid – 2.2.4
    WooCommerce Wishlist & Gift Registry Pro: by Ignitewoo.com – 4.2.6
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    ### Must Use Plugins (3) ###
    
    Endurance Browser Cache: by Mike Hansen – 0.4
    Endurance Page Cache: by Mike Hansen – 2.2
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
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    Force SSL: –
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
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    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
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    Basket: #3147 - /cart/
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #3149 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
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    Version: 15.0.2
    Author URL: https://themeforest.net/user/themenectar
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
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    WooCommerce Support: ?
    
    ### Templates ###
    
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    salient/woocommerce/checkout/form-checkout.php
    salient/woocommerce/checkout/review-order.php
    salient/woocommerce/checkout/terms.php
    salient/woocommerce/content-product.php
    salient/woocommerce/content-single-product.php
    salient/woocommerce/loop/add-to-cart.php
    salient/woocommerce/loop/loop-start.php
    salient/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0
    salient/woocommerce/single-product/product-image.php
    salient/woocommerce/single-product/rating.php
    salient/woocommerce/single-product/tabs/description.php
    salient/woocommerce/single-product/tabs/tabs.php
    salient/woocommerce/single-product/title.php
    salient/woocommerce/single-product-reviews.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-10-11 08:44:13 +02:00
    Options: ?
    Notes: 101
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 6
    Oldest: 2022-09-13 07:44:19 +0000
    Newest: 2022-10-07 09:42:44 +0000
    
    Complete: 13,540
    Oldest: 2022-09-17 17:26:53 +0000
    Newest: 2022-10-10 16:26:17 +0000
    
    Failed: 19
    Oldest: 2020-06-26 23:11:00 +0000
    Newest: 2020-06-27 23:18:16 +0000
    
    Pending: 10
    Oldest: 2022-10-10 16:31:17 +0000
    Newest: 2022-10-16 06:05:30 +0000
    
    ### Status report information ###
    
    Generated at: 2022-10-10 18:30:30 +02:00
    
    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hello!

    It will be good if you can check the Email FAQ, to get this resolved: https://woocommerce.com/document/email-faq/.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Order notification mail’ is closed to new replies.