Order notification mail

Hello @bermand,

All of a sudden I am not receiving email notification when orders are placed.
I have checked my mail settings under woocommerce > settings > mails.

First, are you sure these emails are not landing in your Spam/junk folder? Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Look forward to hearing back from you. ??

### WordPress Environment ###

WordPress address (URL): https://www.serendipitygifts.co.za
Site address (URL): https://www.serendipitygifts.co.za
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.36-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: 20d_
Total Database Size: 930.23MB
Database Data Size: 891.69MB
Database Index Size: 38.54MB
20d_woocommerce_sessions: Data: 0.40MB + Index: 0.02MB + Engine MyISAM
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20d_pmxi_posts: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
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20d_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
20d_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
20d_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
20d_wc_product_meta_lookup: Data: 0.36MB + Index: 0.50MB + Engine MyISAM
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20d_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
20d_wdr_order_item_discounts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
20d_wdr_rules: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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20d_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
20d_yith_wcbm_badge_rules_associations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
20d_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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20d_yith_ywrac_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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20d_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
20d_yoast_primary_term: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
20d_yoast_prominent_words: Data: 1.52MB + Index: 4.55MB + Engine InnoDB
20d_yoast_seo_links: Data: 1.00MB + Index: 0.22MB + Engine MyISAM
20d_yoast_seo_meta: Data: 0.11MB + Index: 0.09MB + Engine MyISAM
20d_ywdpd_exclusion_list_table: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pinterest_automatic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

aiosrs-schema: 2
attachment: 4268
bis_masterlog: 1
br_labels: 6
custom_css: 2
custom_wishlists: 2
custom-css-js: 4
cwginstocknotifier: 180
elementor_library: 1
frm_form_actions: 1
frm_styles: 1
handsome-checkout: 2
ml-slider: 1
nav_menu_item: 210
nectar_slider: 1
oembed_cache: 7
page: 187
popup: 19
popup_theme: 10
popupbuilder: 11
post: 2
product: 2347
product_variation: 2611
revision: 118
shop_coupon: 9
shop_order: 2257
sp_wps_shortcodes: 1
sp_wpsp_shortcodes: 88
wafs: 1
wishlist: 10
wp_global_styles: 1
wpforms: 5
wpm-testimonial: 11
wpproductgallery: 1
yith-wcbm-badge: 7
ywcbm-badge-rule: 6
ywdpd_discount: 1
ywpar-banner: 3
ywrac_email: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (59) ###

Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 3.0
WooCommerce Back In Stock Notifier: by Fantastic Plugins – 11.4
Click to Chat: by HoliThemes – 3.12.2
Simple Custom CSS and JS: by SilkyPress.com – 3.41
Customer Reviews for WooCommerce: by CusRev – 5.3.7
Customize Product Category for WPBakery Page Builder: by Mysterious_Team – 4.2.1
Add-on: Custom CSS - Back In Stock Notifier for WooCommerce: by codewoogeek – 1.5
Add-on: Export CSV - Back In Stock Notifier for WooCommerce: by codewoogeek – 1.4
Duplicate Page: by mndpsingh287 – 4.4.9
Head, Footer and Post Injections: by Stefano Lissa – 3.2.5
Imagify: by Imagify - Optimize Images & Convert WebP – 2.0
Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.9.1
Mailchimp for WooCommerce: by Mailchimp – 2.7.5
Payflex Payment Gateway: by Payflex – 2.3.8
Popup Maker - Exit Intent Popups: by WP Popup Maker – 1.4.0
Popup Maker: by Popup Maker – 1.16.9
WooCommerce Product Category Designs Pro: by WP OnlineSupport – 1.2
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.218

Salient Core: by ThemeNectar – 1.9.5
Salient Demo Importer: by ThemeNectar – 1.5
Salient Home Slider: by ThemeNectar – 1.4.1
Salient Nectar Slider: by ThemeNectar – 1.7.3
Salient Portfolio: by ThemeNectar – 1.7.2
Salient Shortcodes: by ThemeNectar – 1.5
Salient Social: by ThemeNectar – 1.2.2
Salient Widgets: by ThemeNectar – 1.2
WooCommerce Side Cart: by XootiX – 2.1
Social Media Widget: by Noah Kagan – 4.0.6
Strong Testimonials: by WPChill – 3.0.2
Temporary Login Without Password: by StoreApps – 1.7.6
Walletdoc Payment Gateway for WooCommerce: by Walletdoc – 1.4.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
Woo Discount Rules PRO 2.0: by Flycart – 2.4.5
Woo Discount Rules: by Flycart – 2.4.5
Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.9
Product Slider Pro for WooCommerce: by ShapedPlugin – 2.4.26
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.11
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.11
Abandoned Cart Pro for WooCommerce: by Tyche Softwares – 8.20.1
Customizer for WooCommerce: by SkyVerge – 2.7.7
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.5
WooCommerce SnapScan Gateway: by WooCommerce – 1.1.12
WooCommerce PayFast Gateway: by WooCommerce – 1.4.25
WooCommerce WishLists: by Element Stark – 2.2.7
WooCommerce: by Automattic – 6.9.4
StoreCustomizer: by Kaira – 2.4.3
Yoast SEO Premium: by Team Yoast – 19.2.1
Yoast SEO: by Team Yoast – 19.7.2
WP Fastest Cache Premium: by Emre Vona – 1.6.5
WP Fastest Cache: by Emre Vona – 1.0.5
WP Notification Bars: by MyThemeShop – 1.0.12
Wordpress Pinterest Automatic: by ValvePress – 4.15.0
Schema Pro: by Brainstorm Force – 2.7.3
WPForms Lite: by WPForms – 1.7.7
WPFront Notification Bar: by Syam Mohan – 3.2.0
Yoast SEO: WooCommerce: by Team Yoast – 14.4
YITH WooCommerce Badge Management Premium: by YITH – 2.6.0
YITH WooCommerce Zoom Magnifier Premium: by YITH – 1.5.11
Zapper Payments for WooCommerce: by Zapper Development – 2.1.4

### Inactive Plugins (10) ###

PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.106

Smush Pro: by WPMU DEV – 3.9.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.19.25

W3 Total Cache: by BoldGrid – 2.2.4
WooCommerce Wishlist & Gift Registry Pro: by Ignitewoo.com – 4.2.6
WP Image Zoom: by SilkyPress – 1.51
WP Rocket: by WP Media – 3.11.5
YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 3.5.0
YITH WooCommerce Points and Rewards Premium: by YITH – 3.7.0
YITH WooCommerce Recover Abandoned Cart Premium: by YITH – 2.10.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #3146 - /shop/
Basket: #3147 - /cart/
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #3149 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Salient
Version: 15.0.2
Author URL: https://themeforest.net/user/themenectar
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: salient/woocommerce/cart/mini-cart.php
salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0
salient/woocommerce/single-product/product-image.php
salient/woocommerce/single-product/rating.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php
salient/woocommerce/single-product/title.php
salient/woocommerce/single-product-reviews.php

Outdated Templates: ?
					
					
						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-11 08:44:13 +02:00
Options: ?
Notes: 101
Onboarding: completed

### Action Scheduler ###

Canceled: 6
Oldest: 2022-09-13 07:44:19 +0000
Newest: 2022-10-07 09:42:44 +0000

Complete: 13,540
Oldest: 2022-09-17 17:26:53 +0000
Newest: 2022-10-10 16:26:17 +0000

Failed: 19
Oldest: 2020-06-26 23:11:00 +0000
Newest: 2020-06-27 23:18:16 +0000

Pending: 10
Oldest: 2022-10-10 16:31:17 +0000
Newest: 2022-10-16 06:05:30 +0000

### Status report information ###

Generated at: 2022-10-10 18:30:30 +02:00

Hello!

It will be good if you can check the Email FAQ, to get this resolved: https://woocommerce.com/document/email-faq/.