Order notes for updated status

  • Resolved Nexus1901

    (@nexus1901)


    9 months, 2 weeks ago

    Hello,

    We are updating the status of the orders to completed automatically through the import of a csv file with WP All Import after processing the order.

    The import of the status update appears to be successful, because the order appears as “Completed.” But in the order notes the status changes are not updated and remain at “The status of the order changed from Pending payment to Processing” without updating to “the status of the order changed from Processing to Completed”.

    When the change to Completed is done manually, the corresponding note does appear automatically.

    Should this note appear automatically in any case when the order status changes?

    I’m not sure if this is something to resolve with the WP All Import plugin, although I’ve checked with them as well.

    Thank you.

    • This topic was modified 9 months, 2 weeks ago by Nexus1901.

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Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @nexus1901

    Yes, when an order status changes, a note should be automatically added to the order notes detailing the change. However, when updating the order status via an import with the WP All Import plugin, the plugin might not trigger the function that adds the status change note.

    Although the order status may appear as “Completed,” it is possible that the WP All Import plugin doesn’t fully follow the same process as a manual update, hence the missing note.

    It’s great that you’ve already reached out to WP All Import, as they might have more insights into how their plugin handles status updates. Meanwhile, I would recommend trying the Customer/Order/Coupon CSV Import Suite plugin.

    I hope this provides some clarity. Please let us know if you have any other questions!

    Thread Starter Nexus1901

    (@nexus1901)

    Hello Shameem

    Thanks for your reply. Yes, I am in contact with the plugin support and we are looking into how to fix this issue.

    As soon as it is resolved I will post it here as well.

    Hey, @nexus1901!

    That’s great! I hope a solution is found soon.

    Sharing the solution here really contributes to the WooCommerce Community, as it might help other users in the future.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @nexus1901

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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