Order not pulling up when I enter Order #

  • Resolved arrowheader

    (@gauchan)


    3 years, 11 months ago

    It looks like this plugin will work for what we are trying to accomplish and we will probably get the license but as I have been testing the free version, I am running into an issue.

    1. I created an order in the backend (Order # 100) but I am not able to query it from the front end. I have placed the shortcode [tracking-form] and I have the ORDER NUMBER entry field on the page but when I put in the Order #, it does not pull up anything (just reloads the same page).

    When I enter the Order # (when logged in as Admin), I see an option to CHANGE STATUS right from the front end but just cannot get it to pull up the order status as a general (non-logged in) visitor. What am I missing?

    2. How do I change the Order Status to Project Status (like in your demo)?

Viewing 1 replies (of 1 total)
  • Plugin Support jaysupport

    (@jaysupport)

    Hello gauchan,

    1. Could you provide the URL to your tracking page so we can take a look? There could be some info in the console log that we can make use of. And could we still use “100” as the order number? If not, please provide a new sample order number.

    2. If you’re referring to the included labelling options, those are actually part of the premium version of the plugin. (Since the www.remarpro.com forums are meant for questions about the free version of this software, if you want info about those options, you can get in touch via our website here: https://www.etoilewebdesign.com/support-center/.)

    There are, however, a couple other ways you could translate the strings that are in the plugin. Since all of the strings are localized, the simplest would be to make use of a plugin like Loco Translate. Alternatively, you could use a program like Poedit to create your own translation of the plugin, or even, if you wanted, change them directly in the plugin code.

Viewing 1 replies (of 1 total)
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