Order not paid (Stripe) but status “Processing”

Hi there @romainlafontaine ??

Order not paid (Stripe) but status “Processing”

What happened here ? What goes wrong ? How to avoid it next time ?

Thanks for reaching out. Happy to help you with this!
I understand that an order came through and shows as processing, even though it was not paid yet.

Just to clarify, how possible is it for the High-Performance order storage (COT) option to be enabled, under WooCommerce > Settings > Advanced > Features?

If enabled, it is quite possibly creating a theme/plugin conflict.

I was not able to reproduce the issue on a test installation of mine, using only the latest version of WordPress and WooCommerce at its core, along with the latest version of the Stripe plugin.

If the HPOS setting is not enabled, can you please perform a conflict test on your site and let us know of your findings?

Here are some steps you can follow:

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
2. Try to reproduce the problem: Check whether you still encounter the issue!

If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.

3. Temporarily deactivate all plugins except WooCommerce and Stripe. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Please let us know how that goes.

• This reply was modified 1 year, 12 months ago by anastas10s. Reason: rephrase