Order not created in Stripe dashboard

  • Resolved raivydas

    (@raivydas)


    1 year, 9 months ago

    Hello, I use your plugin and I have active Przelewy24 payment method, but when people click complete order in stripe dashboard this order not appear, it’s appear only customer pay for this order. In my woocommerce dashboard I see these orders, but in Stripe I don’t see it. Also sometimes I see that person come to order-received link but I didn’t see money in Stripe and also I do not see this order. First I contact with Stripe support, but they said that they didn’t see these orders. How I can solve this situation?

Viewing 1 replies (of 1 total)

  • Hi,

    I use your plugin and I have active Przelewy24 payment method,

    In my woocommerce dashboard I see these orders, but in Stripe I don’t see it.

    I’d suggest running a conflict test as a first step, start switching the site theme to Storefront temporarily, and then disable all plugins except WooCommerce and Stripe. Check again to see if the issue persists, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one, and then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

    If the above does not help, It would be great if you share your System Status Report, found under WooCommerce > Status, on your site. And a copy of the error log found under WooCommerce > System Status > Logs (if available), that way we can investigate further.

    Cheers!

Viewing 1 replies (of 1 total)
  • The topic ‘Order not created in Stripe dashboard’ is closed to new replies.