Order missing – paid using Afterpay payment gateway

  • Resolved problematichild

    (@problematichild)


    2 years, 4 months ago

    Hi,

    I would like to ask for assistance regarding the missing order. We have one customer who purchased a product on our site and paid using the Afterpay payment gateway but the order wasn’t recognized by Woocommerce and no order was received. We can only see a gap in the order number sequence. We tried checking the Afterpay logs but there was no trace for that specific order.

    What could be the possible season for this?

    Any help is appreciated. Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,

    The reasons could be variable, to check better into this scenario please provide us with the following:

    Please share a copy of your site’s System Status that is located under WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    We’ll look forward to hearing from you.

    Thread Starter problematichild

    (@problematichild)

    Hi @ihereira

    Please see the site’s System Status below. Thank you.

    ### WordPress Environment ###

WordPress address (URL): https://www.thehouseofmouth.com.au
Site address (URL): https://www.thehouseofmouth.com.au
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: ?

### Server Environment ###

Server Info: nginx
PHP Version: 8.0.20
PHP Post Max Size: 100 MB
PHP Time Limit: 43300
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
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attachment: 4473
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elementor_library: 72
faq-item: 5
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locations: 99
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page: 40
post: 52
product: 867
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service: 5
shop_coupon: 44
shop_order: 16875
shop_order_refund: 231
shop_quote: 47
team: 11
treatments: 3
wcpd: 958

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

ACF Content Analysis for Yoast SEO: by Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 3.0.1

Advanced Custom Fields PRO: by WP Engine – 6.0.3
Afterpay Gateway for WooCommerce: by Afterpay – 3.4.4
Autoptimize: by Frank Goossens (futtta) – 3.1.3
Autoship Cloud powered by QPilot: by Patterns In the Cloud LLC – 2.3.6
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 3.0
Categories Images: by Muhammad El Zahlan – 3.0.1
Custom Post Type UI: by WebDevStudios – 1.13.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Elementor Pro: by Elementor.com – 3.8.0
Elementor: by Elementor.com – 3.8.0
Essential Addons for Elementor: by WPDeveloper – 5.4.1
Five by Five Reviews Schema: by  – 1.0.2
Five by Five Elementor Extensions: by Five by Five – 1.2.0
Five by Five Form Steps: by Five by Five – 1.0
Five by Five Media Boxes: by Five by Five – 4.0
Google Reviews Business: by RichPlugins  – 1.4
Gravity Forms: by Gravity Forms – 2.6.7
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.1
JetEngine: by Crocoblock – 3.0.5
Juicer: by saas.group LLC – 1.10
Mailchimp for WooCommerce: by Mailchimp – 2.7.6
Nextend Social Login: by Nextendweb – 3.1.6
Post Types Order: by Nsp Code – 1.9.9.1
Redirection: by John Godley – 5.3.4
Relevanssi Live Ajax Search: by Mikko Saari – 2.1
Relevanssi: by Mikko Saari – 4.17.1
Secure Copy Content Protection: by Copy Content Protection Team – 3.3.6
String Locator: by InstaWP – 2.6.0
Unlimited Elements for Elementor: by Unlimited Elements – 1.5.34
CTX Feed Pro: by WebAppick Author – 5.4.4
Woo Discount Rules PRO 2.0: by Flycart – 2.4.5
Woo Discount Rules: by Flycart – 2.4.5
WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.15
WooCommerce Multi Currency Premium: by VillaTheme – 2.1.9.4
StarShipIT Services: by StarShipIT – 3.0.0
WooCommerce Zapier: by OM4 Software – 2.3.1
WooCommerce: by Automattic – 7.0.0
Yoast SEO: by Team Yoast – 19.9
WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 9.1
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
WP Import Export Lite: by VJInfotech – 3.9.24
Smush: by WPMU DEV – 3.12.3
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.8
YITH WooCommerce Product Add-ons & Extra Options: by YITH – 2.15.0
Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.8
Zapier for WordPress: by Zapier – 1.0.4
Zip - WooCommerce: by Zip – 2.3.16

### Inactive Plugins (4) ###

Post Order By Category: by Atanas Yonkov – 1.05
Reorder Posts: by Ryan Hellyer
Ronald Huereca
Scott Basgaard – 2.5.3

Woocommerce Product Disclaimer: by wpexperts.io – 2.6.1
WooCommerce Subscriptions: by WooCommerce – 3.0.13 (update to version 4.6.0 is available)

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advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

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FF Plugin Disabler: by Five by Five – 1.0
FF SSO: by Five by Five – 1.0
Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
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WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4374 - /products/
Cart: #654 - /cart/
Checkout: #655 - /checkout/
My account: #656 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: The House Of Mouth
Version: 4.0.2
Author URL: https://www.fivebyfive.com.au/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.4.0
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

### Templates ###

Overrides: thom/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
thom/woocommerce/single-product-reviews.php version - is out of date. The core version is 4.3.0

Outdated Templates: ?
					
					
						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
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marketing
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remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-31 23:26:07 +10:00
Options: ?
Notes: 103
Onboarding: completed

### Action Scheduler ###

Canceled: 28
Oldest: 2022-10-01 02:25:22 +0000
Newest: 2022-10-31 00:50:07 +0000

Complete: 28,263
Oldest: 2022-09-30 23:21:52 +0000
Newest: 2022-10-31 23:18:13 +0000

Failed: 13
Oldest: 2021-10-23 01:42:03 +0000
Newest: 2022-10-10 04:50:45 +0000

Pending: 4
Oldest: 2022-10-31 23:23:13 +0000
Newest: 2022-11-01 17:11:47 +0000

### WooCommerce Zapier ###

Database Version: ? 14
Detailed Logging Enabled: No
Legacy Mode Disabled: ? Yes
SSL: ? Yes
REST API Authentication Key(s): ? 0
Task History Record Count: ? 1633
Webhook #1: WooCommerce Zapier
- Status: active
- Trigger: customer.created
- Delivery Count: 1633

### Status report information ###

Generated at: 2022-11-01 09:22:26 +10:00

    Hello,

    Thanks for sending the system report. May I ask for one additional piece of information, please?

    Please navigate through WooCommerce > System Status > Logs (and then provide us with any error message received, if any).

    Looking forward to hearing from you.

    Thread Starter problematichild

    (@problematichild)

    Hi @ihereira

    Thanks for your quick response. Please see the woocommerce log for October 10, 2022 the day the order was supposed to get through. I can’t find anything else just this.

    2022-10-10T04:50:48+00:00 CRITICAL Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given in /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php:1239
Stack trace:
#0 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php(1239): in_array('42138', NULL)
#1 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/processes/class-mailchimp-woocommerce-single-order.php(333): MailChimp_WooCommerce_MailChimpApi->updateStoreOrder('612dc0fb1cf89', Object(MailChimp_WooCommerce_Order), false)
#2 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/processes/class-mailchimp-woocommerce-single-order.php(78): MailChimp_WooCommerce_Single_Order->process()
#3 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/class-mailchimp-woocommerce-service.php(1170): MailChimp_WooCommerce_Single_Order->handle()
#4 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(307): MailChimp_Service->mailchimp_process_single_job(28671)
#5 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#6 /nas/content/live/houseofmouth/wp-includes/plugin.php(524): WP_Hook->do_action(Array)
#7 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-scheduler/classes/actions/ActionScheduler_Action.php(22): do_action_ref_array('MailChimp_WooCo...', Array)
#8 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php(65): ActionScheduler_Action->execute()
#9 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-scheduler/classes/ActionScheduler_QueueRunner.php(162): ActionScheduler_Abstract_QueueRunner->process_action(254107, 'WP Cron')
#10 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(25, 'WP Cron')
#11 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(307): ActionScheduler_QueueRunner->run('WP Cron')
#12 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#13 /nas/content/live/houseofmouth/wp-includes/plugin.php(524): WP_Hook->do_action(Array)
#14 /nas/content/live/houseofmouth/wp-cron.php(138): do_action_ref_array('action_schedule...', Array)
#15 {main}
  thrown in /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php on line 1239

2022-10-10T14:57:38+00:00 CRITICAL Uncaught ValueError: Path cannot be empty in /nas/content/live/houseofmouth/wp-content/themes/thom/modules/team-query.php:33
Stack trace:
#0 /nas/content/live/houseofmouth/wp-content/themes/thom/lib/shortcodes.php(31): include()
#1 /nas/content/live/houseofmouth/wp-includes/shortcodes.php(356): {closure}(Array, '', 'ff_module')
#2 [internal function]: do_shortcode_tag(Array)
#3 /nas/content/live/houseofmouth/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(ff_mod...', 'do_shortcode_ta...', '[ff_module file...')
#4 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode('[ff_module file...')
#5 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/base/controls-stack.php(2249): Elementor\Widget_Shortcode->render()
#6 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()
#7 /nas/content/live/houseofmouth/wp-content/plugins/elementor/core/base/document.php(292): Elementor\Widget_Base->render_content()
#8 /nas/content/live/houseofmouth/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(455): Elementor\Core\Base\Document->render_element(Array)
#9 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/managers/widgets.php(426): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->render_element(Array)
#10 [internal function]: Elementor\Widgets_Manager->ajax_render_widget(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#11 /nas/content/live/houseofmouth/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#12 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')
#13 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#14 /nas/content/live/houseofmouth/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#15 /nas/content/live/houseofmouth/wp-admin/admin-ajax.php(187): do_action('wp_ajax_element...')
#16 {main}
  thrown in /nas/content/live/houseofmouth/wp-content/themes/thom/modules/team-query.php on line 33

2022-10-10T14:58:16+00:00 CRITICAL Uncaught ValueError: Path cannot be empty in /nas/content/live/houseofmouth/wp-content/themes/thom/modules/team-query.php:33
Stack trace:
#0 /nas/content/live/houseofmouth/wp-content/themes/thom/lib/shortcodes.php(31): include()
#1 /nas/content/live/houseofmouth/wp-includes/shortcodes.php(356): {closure}(Array, '', 'ff_module')
#2 [internal function]: do_shortcode_tag(Array)
#3 /nas/content/live/houseofmouth/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(ff_mod...', 'do_shortcode_ta...', '[ff_module file...')
#4 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode('[ff_module file...')
#5 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/base/controls-stack.php(2249): Elementor\Widget_Shortcode->render()
#6 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()
#7 /nas/content/live/houseofmouth/wp-content/plugins/elementor/core/base/document.php(292): Elementor\Widget_Base->render_content()
#8 /nas/content/live/houseofmouth/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(455): Elementor\Core\Base\Document->render_element(Array)
#9 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/managers/widgets.php(426): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->render_element(Array)
#10 [internal function]: Elementor\Widgets_Manager->ajax_render_widget(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#11 /nas/content/live/houseofmouth/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#12 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')
#13 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#14 /nas/content/live/houseofmouth/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#15 /nas/content/live/houseofmouth/wp-admin/admin-ajax.php(187): do_action('wp_ajax_element...')
#16 {main}
  thrown in /nas/content/live/houseofmouth/wp-content/themes/thom/modules/team-query.php on line 33

    Hi @problematichild

    I would like to ask for assistance regarding the missing order. We have one customer who purchased a product on our site and paid using the Afterpay payment gateway but the order wasn’t recognized by Woocommerce and no order was received.

    Can you please provide further details on the missing order here? How did the customer confirm their order if there was no order produced by your store in the first place? Did they provide any proof of the transaction?

    As for the error logs, these point to the below plugins on your site:

    – plugins/mailchimp-for-woocommerce
    – themes/thom/

    I suggest reaching out to the developers of your theme for further assistance here.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Order missing – paid using Afterpay payment gateway’ is closed to new replies.