Order missing in front-end and back-end

  • Hi,

    Good day!

    ?After a new order was created, the customer could not find their order at their?My account > Orders?section, while the order also cannot be found in the?Orders Overview?screen, when a store manager or administrator searches.

    After I compared the order in the Orders Overview with the order and the status of the order inside the?wp_posts?table in the?post_status?field on the database, I found that if the order with status:?wc-ready-to-collect, the order will disappear from our site admin?Order Overview.
    https://snipboard.io/qAeWhV.jpg
    https://snipboard.io/sWvKid.jpg

    This status is a custom status and not part of core WooCommerce. I think this custom order status is added by the?Delyva plugin. So, I would like to ask about the issue, your insights might help resolve the issue.

    Looking forward to your response. ??

    Best regards.

    The page I need help with: [log in to see the link]

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