Order missing

  • Resolved mashiicat

    (@mashiicat)


    2 years, 7 months ago

    Hello.

    I am facing a problem and would kindly ask you for your advice.
    The customer made successful payment in the online store created on Woocommerce and received a confirmation of a successful order. However, she did not receive this confirmation by email (only the page “successful order” was displayed). This order was never recorded by Woocommerce. Looking at the server it looks like some orders have been deleted (we did not do this). We assume that it is about this and a few other similar events. Has anyone faced a similar problem and if so, how did you resolve it?
    Thank you very much for the advice.
    Ma?a

    The page I need help with: [log in to see the link]

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  • Hi @mashiicat,

    This order was never recorded by Woocommerce. Looking at the server it looks like some orders have been deleted (we did not do this). We assume that it is about this and a few other similar events. Has anyone faced a similar problem and if so, how did you resolve it?

    Do you have the order number from the customer? If so you can do a search for it under Orders > All Orders to see if it shows. if it does not show, do you have any overrides to your Cart and/or Checkout page? If you are OK with it, please share your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    This will give us an idea of what is on the site, and what might be going on with the missing orders.

    We look forward to hearing back from you!

Viewing 1 replies (of 1 total)
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