order lost on manual entry

  • Resolved scrinf

    (@scrinf)


    4 years, 5 months ago

    In the last update of AST 3.1.3 it happens that when adding a manual order, if we do not create it and add the tracking first, an update is generated and the order is lost (it disappears) although it counts in the numerator, the only way to prevent this from happening is create the order first and then add the tracking once created, in previous versions it worked correctly.
    google traductor…

    Thanks, it’s a great plugin.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Zorem

    (@zorem)

    The tracking info is not added when you add the order since we got to have the order id before you can add tracking info to an order. you can only create the order and then add the tracking info.

    Thread Starter scrinf

    (@scrinf)

    Hello
    The order id is generated at the time of adding the order and starting to fill in the user fields, articles, prices etc… at that moment I cannot add the tracking because everything filled out disappears the only way is to add then generate to After adding the tracking, in the previous version it did not happen it was indifferent when you filled in the tracking before or after clicking on the create button.

    Thanks

    Plugin Author Zorem

    (@zorem)

    Ok, we will take care of that for the next version.

    Thread Starter scrinf

    (@scrinf)

    Thanks, is a great support

    Sergio

    Thread Starter scrinf

    (@scrinf)

    Hello

    same problem, in Versión 3.1.4

    thanks

    Plugin Author Zorem

    (@zorem)

    If you try to manually create order, you cant add the tracking by clicking on add tracking panel before you created the order in the DB. the tracking data is a meta data for the order.

    You can choose the customer, address, products, etc and add add the tracking info in the tracking fields and click on the “Create Order”.

    Thanks

    • This reply was modified 4 years, 5 months ago by Zorem.
    Thread Starter scrinf

    (@scrinf)

    Hello, I already mentioned it before:
    “the only way is to add then generate to After adding the tracking, in the previous version it did not happen”

    The problem is that if you do it before, everything inserted is deleted, a ghost order is generated and that is not correct.

    Greetings.

    Plugin Author Zorem

    (@zorem)

    Hi, ok, I think I do not understand what is your business scenario, can you record a screen video and show what you mean?

    Thread Starter scrinf

    (@scrinf)

    link to video:

    https://1drv.ms/v/s!BA0Izh2EP8cXho9Og4fF5E01yEC5xA?e=3YAmdH

    after this entry an unfinished order # 29188 is created but it is not accessible

    Thanks

    Plugin Author Zorem

    (@zorem)

    Yes, as I mentioned, do the same you did to add the order details and type also the tracking info in the tracking fields (Provider/number), uncheck the “Mark As Shipped” and do not use the “Add Tracking” button, click on the “Create” button (Crear) in the panel below the tracking and the order to be created with no issues.

    We will disable the “Add Tracking” button in this scenario for the next version.

    Thread Starter scrinf

    (@scrinf)

    Ok, thanks for all.

Viewing 11 replies - 1 through 11 (of 11 total)
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