Order issue, few products not displaying on final order page and final mail

  • Resolved memehdi

    (@memehdi)


    3 years, 1 month ago

    Hello Everyone,

    I’m using woocommerce for my restaurant and I realized an issue.
    I got some variable products –> When Customer choose a dish, he can choose if he wants rice or bread with it.
    The issue happens when the customer order “Dish 1” + Rice (12$) and “Dish 1” + Bread. (12$)
    So if he order the same product with different variable. One item of these two items just don’t display on the confirmation mail and on the order details on woocommerce… But the final amount of the order is right…
    So the orders detail look like :

    1X “Dish 1” + rice (12$)

    And final full amount. of order is = 24$

    Do anyone know how I can fix this issue ?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @memehdi!

    I made some tests on my site, and the items are displaying correctly on the order details (backend) and the order confirmation mail. The issue you are having could be due to a conflict with your theme or with another plugin.

    To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then make a purchase test to see if the issue persists. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Thread Starter memehdi

    (@memehdi)

    Hello,

    Thanks for your help !
    It was actually the theme. I was using Astra child and I just switch to Astra.

    Thanks for the update! I am glad to hear that you found the cause of the problem.

    I’m marking this topic as resolved. If you have any other questions, I recommend creating a new thread.

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)
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