Order issue

I believe you reached out to support regarding this issue and it seems to be an issue with the PayPal payment option from “WooCommerce Germanized” plugin. Have you reached out to them about this to see what they say?

strange thing because if we do not move the DHL options it takes us to paypal without any problem.

I understand, but my suspicion is that it is due to the “fee” that is added from that option that then causes issues in the PayPal payment option. I have emailed someone at “WooCommerce Germanize” and hope to get a definitive answer.

thanks !!

Apologies, it is not “WooCommerce Germanized” that developed the “PayPal Plus” plugin it is someone else. Have you reached out to them to test adding a cart fee and testing if their payment gateway still works?

If I’ll turn of DHL plugin it works fine. I’m confused ;/

If you do not select a DHL service option with a FEE, then PayPal should work so please try that. Also, my guess is if you set the fee for the DHL services to 0 then PayPal will work as well.

My point is that the PayPal Plus plugin does not seem to be able to process the order if there is a new FEE added to the checkout page, it is not a specific issue with DHL, but an issue with fees. Please ask them to test adding a fee on the checkout page to confirm.

• This reply was modified 6 years, 5 months ago by Shadi Manna.

We have a similar issue.
If we install DHL Plug in latest version credit card payments are no more possible.
The Pinnacle Support Team allerted us that it is the DHL Plug in which causes the problem.
After going back to version Version 1.1.2 Credit Card payments via Stripe are working again.

Can you email me with more details of what the Pinnacle Support Team said, at “dhlsupport [at] progressusmarketing.com”?

Ofcourse.

Hi all,

Please update to the latest version 1.3.1 and verify if the issue still exists.

Thank you.

Hi,
In my case version does not matter, I have wrote to Pay Pay Plus support like you said and I’m waiting for feedback.

I’ll let you know.

I have feedback:
https://media.like.energy/upload/km–chrome_2018-10-18_11-20-26.png

Did you try using another fee like they suggested?

Sure