Hey there, @njambassador! Thanks for contacting us. I’m happy to help you.
Processing?— Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both?Virtual and Downloadable.
https://woo.com/document/managing-orders/#order-statuses
So, unless the order is virtual (and set to complete automatically) the order will be set as Processing until they are set as completed by the store owner.
So, when the order is finalized, the store owner needs to go to Woocommerce > Orders > Click on the order > Change the status to Completed > Save the changes.
I hope this was clarifying. If your client is having further issues with it, please provide more information so we can assist you in investigating:
- System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
- Website URL
- Screenshot of the order details
Looking forward to your reply.
Have a wonderful day!
