Order – – i can not edit new order – comes blank page with error message

Hey there, @tennisbelieve! Thanks for contacting us. I’m happy to help you.

Just to confirm, this is happening with any order, correct?

Have you tried editing the order from a different browser to see if the issue is solved?

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hello @carolm29!
Thank you very much for your email and your help.
Yes – exactly – that happens with every order.
I recently created the report – here:

` WordPress Environment

WordPress address (URL): https://tennisbelieve.de<br>Site address (URL): https://tennisbelieve.de<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: de_DE<br>External object cache: – Server Environment

Server Info: Apache/2.4.58 (Unix)<br>PHP Version: 8.1.26<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 240<br>PHP Max Input Vars: 4000<br>cURL Version: 8.4.0<br>OpenSSL/3.0.10

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attachment: 1300<br>custom_css: 1<br>document_template: 4<br>nav_menu_item: 47<br>page: 14<br>post: 2<br>product: 453<br>product_variation: 124<br>revision: 253<br>shop_order: 104<br>shop_order_refund: 9<br>wp_global_styles: 2<br>wpcode: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (25)

Code Snippets: von Code Snippets Pro – 3.6.2<br>Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 6.5.6<br>EAN for WooCommerce: von WPFactory – 4.8.9<br>Flying Scripts: von WP Speed Matters – 1.2.3<br>Google Listings and Ads: von WooCommerce – 2.5.15<br>Site Kit von Google: von Google – 1.116.0<br>WPCode Lite: von WPCode – 2.1.7<br>Limit Login Attempts Reloaded: von Limit Login Attempts Reloaded – 2.25.29<br>Packlink PRO Shipping: von Packlink Shipping S.L. – 3.4.0<br>Advanced Editor Tools: von Automattic – 5.9.2<br>UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com<br>DavidAnderson – 1.23.16

BEAR – Bulk Editor and Products Manager Professional for WooCommerce: von realmag777 – 1.1.4.1<br>Product Feed PRO for WooCommerce: von AdTribes.io – 13.2.1<br>WooCommerce Amazon Pay: von WooCommerce – 2.5.1<br>Germanized für WooCommerce: von vendidero – 3.15.5<br>WooCommerce Google Analytics Integration: von WooCommerce – 1.8.13<br>Booster for WooCommerce: von Pluggabl LLC – 7.1.5<br>WooPayments: von Automattic – 7.0.0<br>WooCommerce PayPal Payments: von WooCommerce – 2.4.3<br>Products Filter for WooCommerce: von realmag777 – 2.2.9.4<br>WooCommerce: von Automattic – 8.4.0<br>LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: von Themeisle – 2.6.9<br>WP STAGING WordPress Backup Plugin - Backup Duplicator & Migration: von WP-STAGING<br>WPStagingBackup – 3.2.0

WP Super Cache: von Automattic – 1.11.0<br>WPForms Lite: von WPForms – 1.8.5.4 Inactive Plugins (0) Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (2)

installatron_hide_status_test.php: von –<br>WP STAGING Optimizer: von WP STAGING – 1.5.5 Settings

API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop-Basis: #5 - /<br>Warenkorb: #8 - /warenkorb/<br>Kasse: #9 - /kasse/<br>Mein Konto: ? Seite nicht festgelegt<br>Allgemeine Gesch?ftsbedingungen: #38 - /agb/ Theme

Name: Orchid Store<br>Version: 1.5.3<br>Author URL: https://themebeez.com<br>Child Theme: ? – Wenn du WooCommerce mit einem Theme<br>das du nicht selbst entwickelt hast<br>an eigene Bedürfnisse anpasst<br>dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ? Templates

Overrides: orchid-store/woocommerce/archive-product.php<br>orchid-store/woocommerce/cart/cart.php<br>orchid-store/woocommerce/checkout/form-checkout.php<br>orchid-store/woocommerce/checkout/form-shipping.php<br>orchid-store/woocommerce/content-product.php<br>orchid-store/woocommerce/global/wrapper-end.php<br>orchid-store/woocommerce/global/wrapper-start.php<br>orchid-store/woocommerce/loop/loop-start.php<br>orchid-store/woocommerce/loop/sale-flash.php<br>orchid-store/woocommerce/product-searchform.php WooPayments

Version: 7.0.0<br>Connected to WPCOM: Ja<br>WPCOM Blog ID: 201868724<br>Account ID: acct_1Kc5w12Eararbku8<br>Payment Gateway: Aktiviert<br>Test Mode: Deaktiviert<br>Enabled APMs: card,bancontact,eps,giropay,ideal,sofort,sepa_debit,p24<br>WooPay: Nicht berechtigt<br>Apple Pay / Google Pay: Aktiviert (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Aktiviert<br>Public Key Encryption: Aktiviert<br>Auth and Capture: Aktiviert<br>Documents: Aktiviert<br>Logging: Aktiviert WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: DE<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-16 11:47:17 +00:00<br>Options: ?<br>Notes: 210<br>Onboarding: completed Action Scheduler

Abgeschlossen: 627<br>Oldest: 2023-12-15 13:20:41 +0000<br>Newest: 2024-01-15 11:06:52 +0000

Fehlgeschlagen: 159<br>Oldest: 2022-03-20 12:25:06 +0000<br>Newest: 2023-08-11 07:07:00 +0000

Ausstehend: 8<br>Oldest: 2024-01-15 16:43:57 +0000<br>Newest: 2024-01-21 22:53:28 +0000 Status report information

Generated at: 2024-01-15 12:29:00 +00:00<br>`

I wish you a nice day!

Hi there @tennisbelieve ??

Yes – exactly – that happens with every order.
I recently created the report – here

Thank you for reaching back, with further details on this, and the store’s System Status Report (SSR).

As a next step, I’d recommend going ahead with ruling out any potential conflicts, as detailed here.

A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening. The Edit Order screen not working as expected, and displaying an error message, instead, in your case.

Looking forward to hearing from you!

Hello @anastas10s,

Thank you very much for your help!

I have now deactivated the PackLink plug-in (very poorly produced and always causes incorrect order status – for example on instead of “in process” – “cancelled”) and everything works perfectly again.

Have a nice day!

Hi @tennisbelieve,

I’m glad you were able to find a solution to your inquiry here, and thanks for sharing it with the community too! ??

I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Thanks!