Order failure warning during the upload before page refreshes

  • Resolved curionymous

    (@curionymous)


    6 years, 7 months ago

    While uploading a file, the checkout shows an warning:
    “We were unable to process your order. Please try again”
    then the page refreshes. This could throw off some people.

    Any way to avoid that?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    There is an option regarding refresh on settings page. Please use that to refresh the page after upload. I am releasing another version with this fix by the way. So it will automatically refresh by default to resolve this issue.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Please either reinstall the same version or upgrade to 1.4.3 and let me know if that error gone? That’s not a bug but a new feature to stop the checkout page from auto submission to payment process. Sorry for the inconvenience, i didn’t set value to YES earlier but now it’s set.

    Thread Starter curionymous

    (@curionymous)

    Hi, sorry for late reply, I updated to the latest version (1.4.7) and now trying to upload a file reloads and clears the checkout page. :/

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Yes, it has been fixed. In fact when we upload a file so it requires a form submit but on submission, normal form submit was giving an error. That wasn’t in fact an error but incomplete form submission, i have just fixed it accordingly. I hope you are enjoying the latest updates.

    Thread Starter curionymous

    (@curionymous)

    I mentioned I was using the latest release, 1.4.7. and the issue still persists.

    it is replicable on our checkout page right now.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    I have checked your website, give me a few hours and i will update you about the status.

    Thread Starter curionymous

    (@curionymous)

    Thanks for being extremely helpful. really appreciate it.:) our site is in development right now. I can give you required access if you need to debug.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    I have found the problem, no need further access to your website. Just wait a little, i am working on it.

Viewing 8 replies - 1 through 8 (of 8 total)
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