order failed and complete and failed

  • Resolved tavorlepp13

    (@tavorlepp13)


    2 years ago

    Question: A customer placed an order, paid via bank link(directly in the bank). During the 3rd day several emails came in with the order, once the order status was successful, failed and then succeeded again. This has happened several times before. Why ?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @tavorlepp13

    Thanks for reaching out!

    This is quite strange. Are you referring to the Direct Bank Transfer (BACS) payment gateway here?

    If so, can you please provide us with a clear screenshot of the Order Notes for this order so that we could check this further?

    Please share your System Status Report under WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Otherwise, if this was added thru a third-party plugin or a custom code, it would be best to reach out to the developers for further assistance here.

    Thanks!

    Thread Starter tavorlepp13

    (@tavorlepp13)

    
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WordPress address (URL): https://centralsun.com
Site address (URL): https://centralsun.com
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rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Poe alusaadress: #3490 - /shop/
Ostukorv: #3491 - /cart/
Kassa: #3492 - /checkout/
Minu konto: #209957 - /my-account/
Müügitingimused: #3588 - /terms-conditions/

### Theme ###

Name: Flatsome
Version: 3.15.5
Author URL: https://www.uxthemes.com/
Child Theme: ? – Kui muudad WooCommerce-i ülemteemas
mida sina isiklikult ei ole ehitanud
soovitame kasutada alamteemat. Vaata: kuidas luua alamteema

WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php versioon 3.5.0 on aegunud. Tuumiku versioon on 7.0.1
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php versioon 3.8.0 on aegunud. Tuumiku versioon on 7.0.1
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php versioon 3.4.4 on aegunud. Tuumiku versioon on 7.0.1
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php versioon 6.0.0 on aegunud. Tuumiku versioon on 7.0.1
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php versioon 3.3.0 on aegunud. Tuumiku versioon on 7.0.1
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

Outdated Templates: ?
					
					
						?pi uuendama

### Product Bundles ###

Database Version: 6.15.5
Loopback Test: ?
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-23 11:03:53 +00:00
Options: ?
Notes: 61
Onboarding: completed

### Action Scheduler ###

T?idetud: 4,282
Oldest: 2022-10-23 08:18:56 +0000
Newest: 2022-11-23 07:26:26 +0000

Eba?nnestunud: 1
Oldest: –
Newest: –

Ootel: 2
Oldest: 2022-11-23 14:47:34 +0000
Newest: 2022-11-27 09:48:46 +0000

### Status report information ###

Generated at: 2022-11-23 07:32:19 +00:00

    Screenshot 1: https://prnt.sc/0-TGNaFDaEdL
    screenshot 2: https://prnt.sc/QOsewZiXt7Zm

    payment made: pay in bank.
    lately we still have a lot of orders that have been placed through the pay bank and have failed.

    Hi @tavorlepp13

    Thanks for sending the System Status Report as well as the screenshot of the Order Notes.

    payment made: pay in bank.

    Can you please provide further details on the payment gateway used for this order? I can see that you have the WooCommerce Stripe Gateway, however, it was not used on this specific order.

    Based on the Order Notes, I cannot verify which payment gateway was used for this order and its definitely not the built-in Direct Bank Transfer (BACS).

    Can you please try to enable Cash on Delivery as the payment gateway, switch to the default Storefront theme and only WooCommerce plugin is enabled and replicate the order and see if this works?

    If so, please turn on your plugins one by one to check which is causing the conflict here:

    https://woocommerce.com/document/how-to-test-for-conflicts/

    You can also clone your site to a staging environment and performing the tests described on the link above without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    It has been a while since we heard from you, so I am marking this as resolved. We will be in touch when and if you are ready to move forward.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘order failed and complete and failed’ is closed to new replies.