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Resolved

(@cjsebes)

I’ve added WooCommerce to my father’s WordPress-based website. Order placement seems to work, as we can see the orders show up in the back end of WooCommerce. Customers are able to choose the type of house portrait they want, add photo attachments, and make their payment through PayPal. The order shows up in WooCommerce, but an email detailing the order does not get sent to my father. It’s not in spam and the email address is correct. I don’t know if an email detailing the order is sent to the customer. I set up Post SMTP with SendGrid and see that a test email as well as notifications for WordFence Alerts are being successfully sent. But when an order is placed or I try to resend the order notification, Post SMTP reports “ERROR: Status code is 400”

The photo attachments are only a couple of MBs, far less that other attachments he has received in the past.

Our hosting is with GoDaddy and we are using his GoDaddy-hosted email account. Like I said, other notifications go through without a problem. WooCommerce orders will not.


### WordPress Environment ###

WordPress address (URL): https://www.housedrawings.com
Site address (URL): https://www.housedrawings.com
WC Version: 3.7.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.7
PHP Post Max Size: 50 MB
PHP Time Limit: 6000
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.44-cll-lve
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.7.1
WC Database Prefix: wp_
Total Database Size: 22.66MB
Database Data Size: 21.10MB
Database Index Size: 1.56MB
wp_woocommerce_sessions: Data: 9.08MB + Index: 0.49MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_gallery_bank: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gallery_bank_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_masterslider_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_masterslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ninja_table_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 0.95MB + Index: 0.08MB + Engine MyISAM
wp_postmeta: Data: 4.85MB + Index: 0.06MB + Engine MyISAM
wp_posts: Data: 0.96MB + Index: 0.05MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlockedIPLog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wfBlocks7: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_wfConfig: Data: 1.44MB + Index: 0.02MB + Engine MyISAM
wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileMods: Data: 1.41MB + Index: 0.29MB + Engine MyISAM
wp_wfHits: Data: 1.16MB + Index: 0.25MB + Engine MyISAM
wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfIssues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wfKnownFileList: Data: 0.73MB + Index: 0.09MB + Engine MyISAM
wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfLogins: Data: 0.16MB + Index: 0.04MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfNotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfStatus: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woo_file_dropzone: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

All-in-One WP Migration: by ServMask – 7.9
Autoptimize: by Frank Goossens (futtta) – 2.5.1
Checkout Files Upload for WooCommerce (Premium): by WP Wham – 1.5.1
Classic Editor: by WordPress Contributors – 1.5
Fruitful Shortcodes: by fruitfulcode – 2.1
Gallery Bank - Photo Gallery - Image Gallery - Photo Albums - WordPress Gallery Plugin: by Tech Banker – 4.0.48
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.9
Hide Page And Post Title: by Arjun Thakur – 1.3.3
Image Zoom: by SedLex – 1.8.8
Jetpack by WordPress.com: by Automattic – 7.8
Ninja Tables: by WPManageNinja LLC – 3.5.7
Post SMTP: by Yehuda Hassine – 2.0.6
Page Builder by SiteOrigin: by SiteOrigin – 2.10.11
SiteOrigin Widgets Bundle: by SiteOrigin – 1.15.8
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.17
WooCommerce Services: by Automattic – 1.21.1
WooCommerce: by Automattic – 3.7.1
Wordfence Security: by Wordfence – 7.4.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #370 - /shop/
Cart: #371 - /cart/
Checkout: #372 - /checkout/
My account: #373 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: fruitful
Version: 3.8
Author URL: https://github.com/fruitfulcode/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: fruitful/woocommerce/global/wrapper-end.php
fruitful/woocommerce/global/wrapper-start.php
fruitful/woocommerce/single-product/product-image.php

### Action Scheduler ###

Complete: 5
Oldest: 2019-10-02 10:15:19 +0000
Newest: 2019-10-30 11:57:37 +0000

Pending: 1
Oldest: 2019-11-06 11:57:37 +0000
Newest: 2019-11-06 11:57:37 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Dan Wich (MailMechanic)
(@mailmechanic)

5 years, 5 months ago

Does anything show up in the SendGrid Activity Feed?
https://sendgrid.com/docs/ui/analytics-and-reporting/email-activity-feed/

Is there any extended logging info in the Post SMTP logging area? I’m wondering if attachments are causing problems somehow.

AJ a11n
(@amandasjackson)

5 years, 4 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Order emails not being received, Error’ is closed to new replies.