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Resolved

(@josklever)

This morning I’ve updated Mollie from 6.7.0 to 7.0.1 and the client just asked me why email notifications aren’t sent after placing an order. The orders before the update went fine, after the update not anymore. So I rolled back to 6.7.0. This means I don’t have the opportunity to investigate more disabling plugins etc.

There were no errors in the PHP error log.

Status report:


### WordPress Environment ###

WordPress address (URL): https://www.hashimoto.academy
Site address (URL): https://www.hashimoto.academy
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.22-MariaDB-log-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.0
WC Database Prefix: wp_
Totale databasegrootte: 620.98MB
Database datagrootte: 587.49MB
Database index grootte: 33.49MB
wp_woocommerce_sessions: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 5.52MB + Index: 5.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 462.52MB + Index: 0.05MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.48MB + Index: 0.30MB + Engine InnoDB
wp_activecampaign_for_woocommerce_abandoned_cart: Data: 2.52MB + Index: 0.11MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_visits: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_visits_meta: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 5.52MB + Index: 2.50MB + Engine InnoDB
wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_question: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_user_activity: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_learndash_user_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 7.50MB + Index: 0.36MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 22.55MB + Index: 13.06MB + Engine InnoDB
wp_posts: Data: 49.52MB + Index: 2.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
wp_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_invoice_number_2021: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.30MB + Index: 0.19MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.45MB + Index: 0.38MB + Engine InnoDB
wp_wc_order_stats: Data: 0.39MB + Index: 0.28MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.25MB + Index: 0.20MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.25MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.41MB + Index: 0.13MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlcc_contentarchiver: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wlcc_contentmanager_move: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlcc_contentmanager_repost: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wlcc_contentmanager_set: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wlcc_contentsched: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wlm_api_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlm_contentlevels: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wlm_contentlevel_options: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wlm_emailbroadcast: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wlm_email_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wlm_level_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlm_logs: Data: 3.52MB + Index: 2.80MB + Engine InnoDB
wp_wlm_options: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_wlm_presto_player_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlm_userlevels: Data: 0.31MB + Index: 0.53MB + Engine InnoDB
wp_wlm_userlevel_options: Data: 1.52MB + Index: 1.47MB + Engine InnoDB
wp_wlm_user_options: Data: 0.36MB + Index: 0.52MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 226
cartflows_flow: 17
cartflows_step: 32
custom_css: 1
et_pb_layout: 45
gift_card: 3
oembed_cache: 236
page: 69
post: 3
product: 45
product_variation: 3
revision: 1481
seedprod: 1
sfwd-courses: 1
sfwd-lessons: 10
sfwd-topic: 40
shop_coupon: 12
shop_order: 3510
shop_order_refund: 27
shop_subscription: 82
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

ActiveCampaign for WooCommerce: door ActiveCampaign – 1.6.7
ActiveCampaign: door ActiveCampaign – 8.1.9
CartFlows Pro: door CartFlows Inc – 1.8.0
CartFlows: door CartFlows Inc – 1.8.2
Duplicate Page: door mndpsingh287 – 4.4.8
Insert Headers and Footers: door WPBeginner – 1.6.0
Loco Translate: door Tim Whitlock – 2.5.8
Custom Login Page Customizer: door Hardeep Asrani – 2.1.6
MainWP Child: door MainWP – 4.1.9
Mollie-betalingen voor WooCommerce: door Mollie – 6.7.0
UpdraftPlus - Backup/Restore: door UpdraftPlus.Com
DavidAnderson – 2.22.1.25

WC-AC Hook: door Matthew Treherne – 1.4.1
Wishlist Member WooCommerce Plus: door HappyPlugins – 1.9.5
WishList Member?: door WishList Products – 3.14.8215
Checkout Field Editor for WooCommerce: door ThemeHigh – 1.5.3
Advanced Order Export For WooCommerce: door AlgolPlus – 3.2.2
WooCommerce Order Status Control: door SkyVerge – 1.10.1
WooCommerce PDF Invoices & Packing Slips: door WP Overnight – 2.13.0
WooCommerce Subscriptions: door WooCommerce – 3.0.4
WooCommerce: door Automattic – 6.2.0
Wordfence Security: door Wordfence – 7.5.8

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

JKWS Maintenance Helper: door Jos Klever – 0.2.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #457 - /winkel/
Winkelwagen: #458 - /winkelmand/
Afrekenen: #459 - /afrekenen/
Mijn account: #460 - /mijn-account/
Algemene voorwaarden: #846 - /algemene-voorwaarden/

### Theme ###

Name: Divi
Version: 4.14.7
Author URL: https://www.elegantthemes.com
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema

WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.hashimoto.academy
Subscription Statuses: wc-active: 25
wc-expired: 46
wc-pending: 1
wc-on-hold: 3
wc-cancelled: 7

WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: Nederland

### Subscriptions by Payment Gateway ###

Mollie - Bancontact: wc-active: 4
wc-expired: 5

Mollie - iDEAL: wc-active: 21
wc-cancelled: 7
wc-expired: 41
wc-on-hold: 3
wc-pending: 1

### Payment Gateway Support ###

Mollie - Bankoverdracht: products
refunds

Mollie - Belfius Direct Net: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - Creditcard: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - SEPA-incasso: products
refunds

Mollie - EPS: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - Giropay: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - iDEAL: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - KBC/CBC betaalknop: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - Klarna betaal later: products
refunds

Mollie - Klarna Betaal in 3 delen: products
refunds

Mollie - Bancontact: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - PayPal: products
refunds

Mollie - paysafecard: products
Mollie - Przelewy24: products
refunds

Mollie - SOFORT Banking: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - Cadeaubonnen: products
Mollie - Apple Pay: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - MyBank: products
refunds

Mollie - Klarna Pay now: products
refunds

Mollie - Waardebon: products

### Action Scheduler ###

Afgerond: 1.944
Oldest: 2022-01-28 07:57:43 +0100
Newest: 2022-02-14 14:03:39 +0100

Mislukt: 1
Oldest: –
Newest: –

In afwachting: 39
Oldest: 2022-02-14 14:07:58 +0100
Newest: 2022-04-12 13:40:57 +0200

### Status report information ###

Generated at: 2022-02-14 14:04:18 +01:00

The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)

← 1 2

Plugin Support Syde Niklas
(@niklasinpsyde)

2 years, 8 months ago

Hi @josklever,

Could you please give it a try with this pre-release version?:
https://github.com/mollie/WooCommerce/releases/tag/7.0.3-beta1
It includes a couple of fixes that should affect a variety of third-party plugin conflicts, including the ones mentioned in this thread.
Our tests have been positive so far, but feedback about whether or not the issue persists for you with this version would be appreciated.
Thanks!

Kind regards,
Niklas

Thread Starter Jos Klever
(@josklever)

2 years, 8 months ago

Hi Niklas,

I hope I can test it tomorrow with my client. As soon as I have more information, I’ll let you know!

Thanks,
Jos

Thread Starter Jos Klever
(@josklever)

2 years, 8 months ago

My client was just gonna do a test after I installed the beta version, but at that moment a real order was made and my client did receive an email with the invoice and of course the payment. So it looks good! She will monitor the process the coming days.

Thanks!
Jos

Plugin Support Syde Niklas
(@niklasinpsyde)

2 years, 8 months ago

Thanks for checking and monitoring!
The beta version should be working well already but if any doubts arise, don’t hesitate to let us know.
We expect an official release of the new version sometime next week when we implemented a couple of additional features and all our remaining tests have been completed successfully.

Kind regards,
Niklas

Plugin Support Syde Niklas
(@niklasinpsyde)

2 years, 8 months ago

We appreciate the proviuded feedback and will mark this thread as resolved since we haven’t received any further reports about it.
If you have any doubts or further questions though, please do not hesitate to let us know.
Thanks!

Viewing 5 replies - 16 through 20 (of 20 total)

← 1 2

The topic ‘Order emails aren’t sent after update to 7.0.1’ is closed to new replies.