Order email is not received by shop owner

  • Resolved chitramehendale

    (@chitramehendale)


    4 years, 1 month ago

    Hi,

    My e-commerce application creates an order. But it does not send email about new order to shop owner. If I check at the backend, it shows placed order but no email notification to owner. My other emails like contact us form is working fine.
    I also tried SMTP plugin for email but same issue is there.
    Could you please help me?

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy,

    Sorry to hear about this email issue!

    We have documentation here to help you through the process of identifying what may be causing the issue:

    https://docs.woocommerce.com/document/email-faq/

    Is it only the site Admin that doesn’t get the new order emails, do customers get the email about new orders? If it is, then the issue may be with the email address you’re setting for the site Admin (make sure the email it’s sending from isn’t the same it’s sending to).

    Please let us know how troubleshooting goes!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @chitramehendale,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Order email is not received by shop owner’ is closed to new replies.