• Resolved Prashant Dave

    (@prashantdave1610)


    I am phasing an issue that when customer place order at that time woocommerce send them new order email but that email has from address of customer email address and my server refuses to send email when from address is not belong to my domain.
    Thus email sending fails.

    Kindly help to solve the problem.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Could you post your system status report? I’m wondering if a plugin is modifying the from-address, because it should normally be sent from the address configured under WooCommerce -> Settings -> Emails.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @prashantdave1610,

    Has the email issues been resolved, as we’ve not heard back in awhile. If you are still running to issues, I would recommend a theme/plugin conflict test.

    Let’s make sure this is not a theme or plugin conflict with

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for one – WooCommerce. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Cheers,
    Y

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Order email functionality error’ is closed to new replies.