Order detail shows 0 amount for product items

  • Resolved DEVWS

    (@thecrush)


    5 years, 8 months ago

    Hello,

    On our order section, whenever we view the orders, the total amount is correct.

    But when we view the details of the order, each item costs 0 even the shipping. The total is correct but the product items listed don’t have prices. Just 0.

    We have updated Woocommerce to the latest version, using generic theme and latest WordPress. Deactivated all plugins except for Woocommerce.

    Need help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter DEVWS

    (@thecrush)

    Anyone please?

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi @thecrush,

    It sounds like something is conflicting with WooCommerce. Here’s how to test:

    First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

Viewing 2 replies - 1 through 2 (of 2 total)
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