Order data incorrect in order notifications

  • Resolved esbpainfo

    (@esbpainfo)


    7 years, 2 months ago

    My custoers have been receiving order confirmations with the wrong product information in their emails.

    The order in our system is correct, but the emails they have include other items. It is very confusing so I had to deactivate the plug in until it is fixed. I do love this plug in, but I need to know why this is happening and how it can be fixed before I will reinstall.

    The page I need help with: [log in to see the link]

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  • Hey there @esbpainfo

    Thanks for your post. It sounds like you’re seeing some incorrect information in an Order Notification Automation. While MailChimp for WooCommerce does power the data that feeds into MailChimp to display in those automations, it will be necessary to take a look at some account-specific information to fully troubleshoot the behavior you’re seeing here.

    Since we in the forums can’t access your account, I would recommend reaching out to MailChimp’s Support Team to get a deeper look at things. To help speed up the process, I would include the following information when reaching out:

    – A copy of the site’s WooCommerce System Status Report
    – Screenshot of the email displaying incorrect information
    – Specify what specific products are expected and unexpected to show up in the email

    Let us know if you have any questions,

    – Malachite

Viewing 1 replies (of 1 total)
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