Order could not be retrieved. OrderEndpoint.php:459

  • Resolved ameerdanish

    (@ameerdanish)


    2 years ago

    Hi . i have recieved 4-5 failed orders in last 4 days. I am using flatsome theme. every plugin i used is updated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @ameerdanish

    For us to take a better look at this, we will require a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share it privately with us here:
    https://paypal.inpsyde.com/docs/request-support/

    Regards,
    Femi.

    jfish030

    (@jfish030)

    Same thing has been happening to us for atleast a month now. This plugin is trash. Honestly switching to another payment source is the option because you will end up losing customers with this one.

    • This reply was modified 2 years ago by jfish030.
    Thread Starter ameerdanish

    (@ameerdanish)

    @femiyb I have submitted the form with system report. Subject is same as this post title.

    https://prnt.sc/olzdlqZhZsNm

    Thread Starter ameerdanish

    (@ameerdanish)

    @femiyb I provided everything 2 days ago

    can you guys please solve my issue

    almost 12 failed orders now in november

Viewing 4 replies - 1 through 4 (of 4 total)
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