Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @mountbest,

    Yes, our plugin checks emails for existence. We will check the issue and contact you within 1-2 business days.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @mountbest.

    We have corrected the information in our system about @sad.com domain. Now emails will be identified as non-existent and lead to blocking.

    Thread Starter mountbest

    (@mountbest)

    I thought that you actually check deliverability of individual emails as they are submitted.

    Blocking – blacklisting 1 domain composed from random characters is not a solution, because no one will ever receive anything from this domain.

    This domain never existed and possibly never will.

    Spammer will next use [email protected] of [email protected] and spam orders will pass with these undeliverable emails after your “solution”.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Don’t worry, we do the checks. Unfortunately, sometimes mistakes happen. Determining the existence of an email is not always an easy task.

    Thread Starter mountbest

    (@mountbest)

    Another spam order was “approved” containing undeliverable email

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    We will check the status of this email and how our system reacts to it.

    However, in your case there was an order. We allow to make an order with a non-existent email so that users of our service do not lose customers who have made a mistake in writing an email.

    If you want orders with a non-existent email to be blocked on your website, please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Order containing undeliverable email “approved” by Anti-Spam’ is closed to new replies.