Order confirmation sent before payment

  • Resolved evmapa

    (@evmapa)


    3 years, 1 month ago

    Hi! Our order confirmation emails are sent immediately after the customer enters the payment process. I think this has only been happening fairly recently. It used to be that the order confirmation was only sent after the order went through and was paid for. Any advice on how to change it back to that? Thanks!

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  • Hi @evmapa

    Thanks for reaching out.

    I think this has only been happening fairly recently.

    Do you remember making any changes before the issue started such as updating or installing plugin(s)? There is a strong possibility that this behavior is induced by another plugin.

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    If you don’t want to run the test on your live production site, you can create a duplicate/staging site. Many hosting providers offer site staging facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin.

    Thread Starter evmapa

    (@evmapa)

    Thank you! We found the culprit which was indeed another plugin ??

Viewing 2 replies - 1 through 2 (of 2 total)
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