Order Confirmation Mail sent as raw HTML

  • Resolved sophiekroezen

    (@sophiekroezen)


    2 years, 1 month ago

    Since updating to PHP 8.2.1, all the WooCommerce order confirmation emails (to both the shop owner and the customer) are suddenly sent as raw HTML (text). In the settings for WooCommerce, I selected HTML/text as email type.

    See below the errors I received regarding to WooCommerce emails and the technical site information. All the themes and plugins are up-to-date.

    Any help is greatly appreciated.

    [16-Feb-2023 12:08:15 UTC] PHP Deprecated:  Creation of dynamic property WC_Email_Customer_On_Hold_Order::$email_type is deprecated in /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php on line 254
[16-Feb-2023 12:08:15 UTC] PHP Deprecated:  Creation of dynamic property WC_Email_Customer_Processing_Order::$email_type is deprecated in /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php on line 254
[16-Feb-2023 12:08:15 UTC] PHP Deprecated:  Creation of dynamic property WC_Email_Customer_Completed_Order::$email_type is deprecated in /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php on line 254
[16-Feb-2023 12:08:15 UTC] PHP Deprecated:  Creation of dynamic property WC_Email_Customer_Refunded_Order::$email_type is deprecated in /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php on line 254
[16-Feb-2023 12:08:15 UTC] PHP Deprecated:  Creation of dynamic property WC_Email_Customer_Invoice::$email_type is deprecated in /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php on line 254
[16-Feb-2023 12:08:15 UTC] PHP Deprecated:  Creation of dynamic property WC_Email_Customer_Note::$email_type is deprecated in /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php on line 254
[16-Feb-2023 12:08:15 UTC] PHP Deprecated:  Creation of dynamic property WC_Email_Customer_Reset_Password::$email_type is deprecated in /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php on line 254
[16-Feb-2023 12:08:15 UTC] PHP Deprecated:  Creation of dynamic property WC_Email_Customer_New_Account::$email_type is deprecated in /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php on line 254
    `
### wp-core ###

version: 6.1.1
site_language: nl_NL
user_language: nl_NL
timezone: Europe/Amsterdam
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 87
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/vhosts/dekroonluchter.com/httpdocs
wordpress_size: 982,56 MB (1030290957 bytes)
uploads_path: /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/uploads
uploads_size: 740,30 MB (776257925 bytes)
themes_path: /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/themes
themes_size: 23,80 MB (24961176 bytes)
plugins_path: /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins
plugins_size: 222,24 MB (233038041 bytes)
database_size: 215,13 MB (225574912 bytes)
total_size: 2,13 GB (2290123011 bytes)

### wp-dropins (2) ###

advanced-cache.php: true
maintenance.php: true

### wp-active-theme ###

name: Astra (astra)
version: 4.0.2
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
parent_theme: none
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
theme_path: /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/themes/astra
auto_update: Ingeschakeld

### wp-mu-plugins (1) ###

Elementor Safe Mode: version: 1.0.0, author: Elementor.com

### wp-plugins-active (33) ###

Admin Taxonomy Filter: version: 1.0.2, author: eLightUp, Auto-updates ingeschakeld
Astra Widgets: version: 1.2.12, author: Brainstorm Force, Auto-updates ingeschakeld
Bulk edit publish date: version: 1.0, author: Felix Eve, Auto-updates ingeschakeld
Check & Log Email: version: 1.0.6, author: WPChill, Auto-updates ingeschakeld
Checkout Field Editor for WooCommerce: version: 1.8.1, author: ThemeHigh, Auto-updates ingeschakeld
Code Snippets: version: 3.2.2, author: Code Snippets Pro, Auto-updates ingeschakeld
Conditional Discounts for WooCommerce by ORION: version: 2.28.2, author: ORION, Auto-updates ingeschakeld
Custom Fonts: version: 1.3.7, author: Brainstorm Force, Auto-updates ingeschakeld
Elementor: version: 3.11.1, author: Elementor.com, Auto-updates ingeschakeld
Elementor Header & Footer Builder: version: 1.6.13, author: Brainstorm Force, Nikhil Chavan, Auto-updates ingeschakeld
Facebook for WooCommerce: version: 3.0.11, author: Facebook, Auto-updates ingeschakeld
FiboSearch - AJAX Search for WooCommerce (Pro): version: 1.22.1, author: FiboSearch Team, Auto-updates ingeschakeld
GA Google Analytics: version: 20221016, author: Jeff Starr, Auto-updates ingeschakeld
MailerLite - Signup forms (official): version: 1.6.4, author: MailerLite, Auto-updates ingeschakeld
Menu Icons: version: 0.13.2, author: ThemeIsle, Auto-updates ingeschakeld
Mollie Payments for WooCommerce: version: 7.3.5, author: Mollie, Auto-updates ingeschakeld
MyParcel: version: 4.16.4, author: MyParcel, Auto-updates ingeschakeld
Ni WooCommerce Custom Order Status: version: 2.0.7, author: anzia, Auto-updates ingeschakeld
PDF Invoices & Packing Slips for WooCommerce: version: 3.3.2, author: WP Overnight, Auto-updates ingeschakeld
Perfect Brands for WooCommerce: version: 3.0.2, author: QuadLayers, Auto-updates ingeschakeld
Product Customer List for WooCommerce: version: 3.1.2, author: Kokomo, Auto-updates ingeschakeld
Product Slider and Carousel with Category for WooCommerce: version: 2.8, author: WP OnlineSupport, Essential Plugin, Auto-updates ingeschakeld
Redirection: version: 5.3.9, author: John Godley, Auto-updates ingeschakeld
Related Products for WooCommerce: version: 1.4.7, author: WebToffee, Auto-updates ingeschakeld
SMNTCS Quantity Increment Buttons for WooCommerce: version: 2.2, author: Niels Lange, Auto-updates ingeschakeld
Starter Templates: version: 3.1.24, author: Brainstorm Force, Auto-updates ingeschakeld
Woo Align Buttons: version: 3.6.8, author: 320up, Auto-updates ingeschakeld
WooCommerce: version: 7.4.0, author: Automattic, Auto-updates ingeschakeld
WPForms Lite: version: 1.7.9.1, author: WPForms, Auto-updates ingeschakeld
YITH WooCommerce Product Bundles: version: 1.19.0, author: YITH, Auto-updates ingeschakeld
YITH WooCommerce Wishlist: version: 3.18.0, author: YITH, Auto-updates ingeschakeld
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates ingeschakeld
Yoast SEO: version: 20.1, author: Team Yoast, Auto-updates ingeschakeld

### wp-plugins-inactive (8) ###

Free Downloads WooCommerce: version: 3.5.1, author: Square One Media, Auto-updates ingeschakeld
Health Check & Troubleshooting: version: 1.5.1, author: The www.remarpro.com community, Auto-updates ingeschakeld
Kadence WooCommerce Email Designer: version: 1.5.7, author: Kadence WP, Auto-updates ingeschakeld
PayPal Zettle POS: version: 1.5.4, author: PayPal, Auto-updates ingeschakeld
Site Kit by Google: version: 1.94.0, author: Google, Auto-updates ingeschakeld
Smash Balloon Instagram Feed: version: 6.1.1, author: Smash Balloon, Auto-updates ingeschakeld
Stock Exporter for WooCommerce: version: 1.1.0, author: PT Woo Plugins (by Webdados), Auto-updates ingeschakeld
WP Debugging: version: 2.11.20, author: Andy Fragen, Auto-updates ingeschakeld

### code-snippets (10) ###

snippet-7: name: Verwijder Gerelateerde producten, scope: front-end, modified: 2021-09-14 17:22:02
snippet-8: name: Change Upsells text, scope: front-end, modified: 2021-09-14 17:29:58
snippet-9: name: Upsells Aantal, scope: front-end, modified: 2021-09-14 17:47:59
snippet-10: name: Sale Tekst, scope: global, modified: 2023-01-18 08:02:57
snippet-11: name: Add to Cart tekst, scope: global, modified: 2021-12-21 17:43:01
snippet-12: name: Fibo Search - SKU, scope: global, modified: 2021-12-31 11:05:13
snippet-13: name: Account aanmaken tijdens afrekenen, scope: global, modified: 2022-02-13 19:24:47
snippet-15: name: Tablet and Mobile Custom Breakpoint, scope: global, modified: 2022-08-11 07:39:43
snippet-18: name: Tekst Niet op voorraad / Uitverkocht > Niet beschikbaar, scope: global, modified: 2022-08-29 20:03:57
snippet-19: name: Old Astra Cart Icon, scope: global, modified: 2022-09-25 10:22:56

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-14 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 32M
upload_max_filesize: 32M
max_effective_size: 32 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 15 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 6144
	imagick::RESOURCETYPE_MAP: 15 GB
	imagick::RESOURCETYPE_MEMORY: 8 GB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 3.10.0-1160.81.1.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.2.1 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: 256M
max_input_time: 300
upload_max_filesize: 32M
php_post_max_size: 32M
curl_version: 7.29.0 NSS/3.53.1
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.5.19-MariaDB
client_version: mysqlnd 8.2.1
max_allowed_packet: 16777216
max_connections: 250

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/dekroonluchter.com/httpdocs/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Ongedefinieerd
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### wpforms ###

version: 1.7.9.1
lite: aug 15, 2022 @ 8:46pm
upload_dir: Beschrijfbaar
total_forms: 1
total_submissions: 316
Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,

    It looks like some plugin or a theme configuration is affecting the normal behavior or preventing to send out default WordPress email. This is odd.

    Please check again doing the following: First switch the site’s theme temporarily to Storefront, and disable all plugins except WooCommerce. Is the issue still present? If not, it means you can switch the theme back to the original one, and reactivate the plugins gradually one by one until the cause of the issue is found.

    For this type of task you can use the Meks Quick Plugin Disabler this plugin will remember what plugins you currently have active, so it’s easy to switch them back on. If you would like to create a staging environment (to do not touch the live site), we recommend WP Staging for quickly spinning up a new test site.

    Thread Starter sophiekroezen

    (@sophiekroezen)

    Dear @ihereira,

    Thank you for your reply. Today, I created a staging website using WP Staging and disabled all plugins using Meks Quick Plugin Disabler. I actived all plugins one-by-one and created/placed an order after activating each plugin. All emails were received correctly, so I was not able to find a plugin conflict.

    Unfortunately, the emails from the ‘real’ website are still not received correctly so I contacted my hosting provider for additional help. Any help on this forum is still greatly appreciated!

    Thread Starter sophiekroezen

    (@sophiekroezen)

    All emails are received like this:

    Content-Type: text/html; charset=UTF-8



    <!DOCTYPE html>

    <html lang="nl" style="height: 100%; position: relative;" height="100%">

    <head>

    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">

    <title>de Kroonluchter a€“ Stamps &amp; Stationery</title>

    </head>

    <body leftmargin="0" marginwidth="0" topmargin="0" marginheight="0" offset="0" class="kt-woo-wrap order-items-normal k-responsive-normal title-style-none email-id-new_order" style="height: 100%; position: relative; background-color: #f7f7f7; margin: 0; padding: 0;" height="100%" bgcolor="#f7f7f7">

    ??????????????? <div id="wrapper" dir="ltr" style="background-color: #f7f7f7; margin: 0; padding: 70px 0 70px 0; width: 100%; padding-bottom: px; -webkit-text-size-adjust: none; padding-top: 10px;" bgcolor="#f7f7f7" width="100%">

    ??????????????????????? <table border="0" cellpadding="0" cellspacing="0" height="100%" width="100%"><tr>

    <td align="center" valign="top">

    ??????????????????????????????????????????????????????????????????????????????????????????????????????? <table id="template_header_image_container" style="width: 100%; background-color: transparent;" width="100%" bgcolor="transparent"><tr id="template_header_image">

    <td align="center" valign="middle">

    ??????????????????????????????????????????????????????????????????????????????? <table border="0" cellpadding="0" cellspacing="0" width="100%" id="template_header_image_table"><tr>

    <td align="center" valign="middle" style="text-align: center; padding-top: 20px; padding-bottom: 20px;">

    Hi,

    Sorry to hear that this issue is persisting.

    MailerLite - Signup forms (official): version: 1.6.4

    Can you check if temporarily disabling this plugin, the emails are being sent correctly?

    If that does not help, please navigate to WooCommerce > System Status > Logs (if there are any other errors on there, let us know).

    Roxy

    (@roxannestoltz)

    Hi @sophiekroezen ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Order Confirmation Mail sent as raw HTML’ is closed to new replies.

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