Order Confirmation Email Rejected: Virus Detected; Content Rejected

  • Resolved scandidesignco

    (@scandidesignco)


    3 months, 2 weeks ago

    I just had a WooCommerce order confirmation email rejected by iCloud due to “Virus Detected; Content Rejected”. I’ve never seen this before. The order confirmation email is legit and I don’t think I have any viruses on my site. The order confirmation emails do contain payment links in them, however, that’s never been an issue in the past. How do I troubleshoot how to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @scandidesignco

    We hope this message finds you well.

    Thank you for reaching out to our Support team. We are saddened and concerned that you have to face this issue. Could you please let me know if it is happening for all the emails or any particular emails or addresses?

    Additionally, test your emails with free tools like MXToolbox to know more about the issues causing them.

    I am here to assist you.

    Warm regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @scandidesignco ,

    We hope this message finds you well.

    We are reaching out to follow up on our previous communication, as we haven’t received a response from you. We hope everything is going smoothly on your end.

    Please do not hesitate to contact us if you have any questions or concerns. We are here to assist you.

    Warm regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello?@scandidesignco ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

Viewing 3 replies - 1 through 3 (of 3 total)
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