Order Confirmation Email Incorrect Order Number

  • Resolved allenr

    (@allenr)


    10 months, 1 week ago

    My email confirmation has order number 002406, but on the woocommerce order has order number 002407.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi allenr,

    Thanks for reaching out.

    We couldn’t replicate the issue when we tested the scenario on our end. The order number in the order confirmation email matches the order number in the WooCommerce order edit page.

    Kindly share screenshot of WooCommerce order edit page of the order and the screenshot of order confirmation email. Please mask any sensitive details while sharing the screenshot.

    Additionally, can you share your WooCommerce system status report (WooCommerce>status>system status report) to have a better understanding of your system environment. You may share the report via?this link?if you have any privacy concerns.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi allenr,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

Viewing 2 replies - 1 through 2 (of 2 total)
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