order complete email not sent

  • Resolved ophirsela

    (@ophirsela)


    2 years, 11 months ago

    Hi there
    i tried editing the “order complete” template and than made an order to see it works for customers like i wanted it – then i found out the email is not sent. when i made the order i got the “order confirmation” email (as a customer) but the order status changed to “complete” i didn’t get the “order complete” email.
    * the checkbox is checked offcours

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • @ophirsela

    If you can reproduce the issue, kindly install WP Mail Logging plugin to track the email and see the error triggered.

    Thread Starter ophirsela

    (@ophirsela)

    @oaoyadeyi that was indeed my follow up step.
    since 2 things occored:
    1. the WP Mail Logging is only registering a small portion of the emails sent by woocommerce (i opened a topic on that with the plugin support)

    2. i noticed i recived those emails of “order complete” with the edited template – in a few houres delay. is that normal behavior for woocommerce?
    i got by now 2 out of 3 “order complete” emails i was supposed to get

    Hello there,

    You can take the following actions to resolve the issue:

    * Check the WooCommerce Email and Order Settings.
    * Check the Payment status.
    * Check email reliability.

    As explained in this article.

    Hope this helps.

    Thread Starter ophirsela

    (@ophirsela)

    @ihereira thanks for that. i read the article. maybe i’ll switch to smto plugin instead of using my server, however i’d like to clerify before changing the whole setting – if my emails are infact being sent, just in delay of several hours – is the chnage to SMTP provider neccesery? is it supposed to make the emails be sent immediatly and not reach the spam?
    thank you

    Mirko P.

    (@rainfallnixfig)

    Hi @ophirsela,

    Thanks for getting back to us.

    WooCommerce triggers the email notification as soon as the order status changes to “Completed”. If you’re experiencing delays with the email delivery then you’d want to get in touch with your email service provider.

    Just so you know, we also have an Email FAQ guide that might come in handy:

    https://woocommerce.com/document/email-faq/

    Thanks.

    Thread Starter ophirsela

    (@ophirsela)

    Ok i will Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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