Order cannot be completed

  • Resolved imbeautyadmin

    (@imbeautyadmin)


    3 years, 10 months ago

    Hi,

    https://ibb.co/pJdcv5D

    In these 2 orders, the customer purchase same course with same payment method, while #12001 check out with more products.

    Why does #12001 cannot change to complete status automatically? It causes the customer cannot enter the lesson after payment. (I think you may found the status was updated, since we changed the status “complete” as the customer want to access the lesson.)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Can you clarify what status each order is in? Additionally, can you tell me if all products that were purchased on both orders are marked as virtual and downloadable?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @imbeautyadmin

    while #12001 check out with more products.

    If these other products are not marked as Virtual and Downloadable as fevered mentioned, the order won’t be marked as Complete.

    Please see the Digital/Downloadable Product Handling documentation section around this – https://docs.woocommerce.com/document/digital-downloadable-product-handling/#usage

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Order cannot be completed’ is closed to new replies.

Tags