• Resolved nguyendungbkc

    (@nguyendungbkc)


    All features work normally, except for the notification feature when there is a new order, which does not work, even though I have turned on the notification feature on my iPhone. In addition, the Orders section on the app only shows 1 order as shown in the picture I attached, no matter how many new orders there are.

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  • Hi @nguyendungbkc,

    All features work normally, except for the notification feature when there is a new order, which does not work, even though I have turned on the notification feature on my iPhone. In addition, the Orders section on the app only shows 1 order as shown in the picture I attached, no matter how many new orders there are.

    From what I understand, you’re encountering an issue with the Order Alert feature in the WooCommerce Mobile App. You’ve mentioned that all features are working fine, however, the notification feature for new orders is not functioning correctly on your iPhone, despite having the notification feature enabled. Also, you’ve noticed that the Orders section in the app only displays one order, regardless of the number of new orders. I understand how important it is for you to receive timely notifications about your orders, and I’m here to assist you in resolving this issue.

    To better assist you, I would request you to please contact us directly via WooCommerce.com. You can do this by going to ?? WooCommerce.com → My Account → Support. This will allow us to take a closer look at the issue and provide you with a more accurate solution.

    Thank you for your cooperation and understanding. We look forward to resolving this issue for you as quickly as possible.

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