Orange spam error preventing form submissions

  • On our page https://www.kingstontoylibrary.com.au/home/contact-us/ we keep getting the orange “There was an error trying to send your message. Please try again later.” so no contact forms can be submitted.

    We’ve troubleshooted everything we know so far – Akismet API key, adding and removing the Akismet form field code, checked cache clearing, checked the Comment Blacklist in Settings.

    Is there possibly anything else that could be causing this?

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  • See If You Have Email Problems – Your email may be treated as spam is one of the items listed.

    Most people that work carefully through this list of email sending issues are able to solve their particular problems.

    • This reply was modified 6 years, 4 months ago by Neil Murray.

    Neil sent and submitted a very good link. A few direct things which might help:

    1. DO NOT have the email come form the form submitter’s email address. This is covered in the link which Neil sent but if you read this first I think this may be the cause.

    2. If the forms are intended to be sent to an internal email for processing it is a good idea to modify your SPF records to include your email sources.

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