Orange Box: Failed to send your message

  • I am not able to get CF7 to send out the email when a user enters info on a form. I get the following error message with an orange box around it:
    – Failed to send your message. Please try later or contact the administrator by another method.

    As background:
    – I was able to send a test email from CF7 to my gmail. So I think the MX records and other things are set up correctly.
    – I use Easy WP SMTP and have double-checked the settings (including Encryption: SSL/TLS
    and SMPT Port: 465)

    Please help!

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi, check the following support post in the forum. Let me know if this helps you.

    Kind regards

    Thread Starter kytango

    (@kytango)

    Thanks. This is helpful. I don’t use GoDaddy. I use Bluehost. I do have shared hosting on Bluehost and have 3 accounts there. In one of the domain accounts, the WP Mail SMTP plugin works well and I get emails after a form is filled out. However, when I use the same settings and process for another domain (this current domain), I am not able to send an email after a form is filled out. I am also not able to successfully send a test email. In reading your suggested post, it looks like the issue is in the shared hosting account.

    Any suggestions on how to resolve this for Bluehost?

    Hi, your best option is to speak to your host about this issue. Explain to them what is happening and especially mention that it works in one site but not in the other. I am sure they will be able to work out why this is happening.

    Let me know what they say.

    Kind regards

    Thread Starter kytango

    (@kytango)

    I have tried contacting Bluehost many times. They said that they’re still working on it. ??

    Now, here’s something interesting. I was able to get a successful Test Mail from WP Mail SMTP. I got that sent to my gmail. The sender is from the domain (the one that’s in Shared Hosting). So that was very encouraging.

    But, yet, when I am the webpage (with Contact Form 7) and I fill out the form, I get an Error Message:
    – Failed to send your message. Please try later or contact the administrator by another method.

    I am using Recaptcha and definitely cleaned cache and reloaded.

    Is this a SPAM issue or a Hosting/Domain issue?

    Suggestions on path forward?

    Hi,

    I have tried contacting Bluehost many times. They said that they’re still working on it.

    It is best to wait and see if your host can fix this issue.

    You might also like to check our troubleshooting tips.

    Regards

    • This reply was modified 6 years, 1 month ago by mbrsolution.
    Thread Starter kytango

    (@kytango)

    With Bluehost’s help, I am now able to successfully send a Test Email using WP Mail SMTP plugin. However, when I am on the webpage (after clearing cache and refreshing on 2 devices) I still get the error:
    – Failed to send your message. Please try later or contact the administrator by another method.

    Any suggestions on how to resolve this?

    Hi, did you try the troubleshooting link above?

    This could be a reCAPTCHA v3 issue that CF7 implemented lately. Please see the CF7 support forums.

Viewing 8 replies - 1 through 8 (of 8 total)
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