– OR – with blank after it and Variations question

  • Resolved nuzcat

    (@nuzcat)


    1 year, 7 months ago

    So I have two problems. The short background is I started with Stripe plugin, and then changed to the WooCommerce Payments plugin.

    Since the change, on the product page, under my variations (Color, Size) is a “Buy with Google” button (I’m on a Mac, not sure why it does’t detect this and offer the “Buy with Apple Pay” button) but underneath the button is an – OR – and it’s blank below it. Why and how do I make it go away.

    The second issue is the variations itself. I can select a color, but I can’t select the size, it just isn’s selectable.

    If I disable the WooCommerce Payments plugin, it works fine, there is just no way to pay. I’m using the Woodmart theme and there is no compatibility issues.

    Products without variations, still have the – OR – issue above, but I can add them to the cart and check out fine in test mode.

    The page I need help with: [log in to see the link]

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @nuzcat

    First, I can’t access the product you’ve mentioned. It seems like an error has occurred, showing a ‘not found’ message. The product may have been removed or set to draft.

    To address your first concern about the “Buy with Google” button and the “OR” text appearing on your product page, this is likely due to the payment gateway settings for WooCommerce Payments. The “Buy with Google” button is a feature that is automatically enabled when using WooCommerce Payments. However, the “Buy with Apple Pay” button should also appear if your customers use an Apple device.

    As for the “OR” text that appears blank below, this is usually where the other payment options would appear. If only one payment method is enabled (WooCommerce Payments), this area will be blank. If you want to remove the “OR” text, you may need to customize your theme or use custom CSS.

    The second issue about the variations might be a conflict between WooCommerce Payments and your theme or another plugin. Although you mentioned that there’s no compatibility issue with the Woodmart theme, it’s possible that there’s a specific feature or setting in the theme that’s causing the problem.

    I couldn’t able to replicate both issues on your site, as you have probably disabled the WooCommerce Payments plugin. However, Here’s what I recommend:

    1. Update all your plugins and your theme to the latest versions, if you haven’t already. This can often resolve compatibility issues.
    2. Try switching temporarily to the default Storefront theme and see if the problem persists. If the problem goes away, then it’s likely a theme-related issue.
    3. If the problem persists after switching themes, try deactivating all other plugins except WooCommerce and WooCommerce Payments. If the problem goes away, reactivate your plugins one by one until you find the one causing the issue. You can find a more detailed explanation of conducting a conflict test here.

    If none of the above steps work, please provide us with the system status report. You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Once you have the System Status Report file, please send it with your reply. This will give us more information about your setup and help us troubleshoot the issue further.

    Please let me know how you get on with these steps, or if you have any other questions.

    Thanks!

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