Options not functional after reviewing and accepting terms of use

  • Resolved MiaMcP

    (@miamcp)


    6 years, 6 months ago

    I tried to review and accept the new Word Fence Terms of Use on just one site today and it took several tries to see the terms of use, when clicked nothing happened. Then after finally getting the screen to accept and clicking the button I can’t change options or even add an IP address to blocking. Using the most recent version of WordFence, my theme, WordPress. I even disabled CloudFlare and still no change.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi,

    It sounds like it may be a JavaScript conflict being created by either your theme or another plugin. You can use our troubleshooting guide below on an admin page where the problem exists:

    https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console

    If you see any errors in the Console tab, or anything with a response code on the Network tab other than 200 or 304 then please take a screenshot and send to phil [@] wordfence [dot] com.

    Thank you.

    Plugin Support wfphil

    (@wfphil)

    Hi,

    Since I haven’t heard back from you I am assuming that the instructions lead you to resolve the cause of the issue so I am marking this topic as resolved.

    If however, for whatever reason, you are still experiencing this issue and it is not resolved please respond to the post, which moves it back up the queue, and mark this topic as “not resolved”.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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