Option is forced to be mandatory

  • Hello, I’ve set a product addon with “Product Add-ons & Extra Options” for a product. I’ve uncheck the checkbox to make it mandatory or not but the customer still has to enter something in it. I’ve got the last version installed.
    Any idea ?
    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    I hope you’re doing well.

    To check what is happening, please send us the link to the product with the add-on so we can do some tests.

    We’ll remain at your disposal.

    Thread Starter conradude

    (@hellodracon)

    Hello, I’m great thanks, hope you too.
    The site is in maintenance because under construction. Is there a way I could give you access in private ?

    • This reply was modified 6 months, 2 weeks ago by conradude.
    Plugin Support Alessio Torrisi

    (@alessio91)

    Hello there,

    unfortunately that’s not possible, this platform is public and only one available to talk about the issue.

    Thread Starter conradude

    (@hellodracon)

    Hello, ok thank you.
    But when I sent an email, they told me to go there. What can I do please ?

    Thread Starter conradude

    (@hellodracon)

    Hello,

    I figured out what was the problem.
    Text option is not mandatory YET there is a character limit (3-15). If I put 0 instead of 3, then the user can add to cart without writing anything. But if I set 3 as a minimum, then the field “becomes mandatory” because of the length (if the user doesn’t type anything, the input gets the .yith-wapo-addon-type-text input.length-error class error when clicking on add to cart button).
    This is a bug in the plugin. Can you fix this please ? Thanks

    • This reply was modified 6 months, 1 week ago by conradude.
    Thread Starter conradude

    (@hellodracon)

    @alessio91 ?

Viewing 6 replies - 1 through 6 (of 6 total)
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