option assign agent rules

  • Resolved TITAN

    (@valletinformatique44)


    2 years, 9 months ago

    Hello,

    I have a question before sale.
    If I buy this option : https://supportcandy.net/assign-agent-rules/ , I could set the plugin to the email notification (when there is a new ticket) be send on the email address of the agent asigned ?

    And I could asigned a category to an agent ?

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Assign agent rules add-on is for assigning agents to tickets. You can create rules in the settings. When the conditions satisfy then the agents will be assigned to the ticket.

    You can set email notifications from the settings. There is no need for any plugin for email notification.

    If the email notifications are not working then verify the below steps for troubleshooting the issue:

    • You have entered From Name & From Email in the email notification settings of the plugin.
    • You have installed any SMTP plugin to send emails from the website. Please note, if you have not installed SMTP plugin to send emails, mail() function does not guarantee you to deliver emails. There are many popular free SMTP plugins available on www.remarpro.com.
    • Try sending a test email in SMTP plugin to confirm emails are sending correctly.
    • SupportCandy email notification recipients are correctly set for all notifications.
    • Also, check if you have applied conditions in email notification and they are correct.
    • Please install any email log plugin. The email log plugin will show you all emails sent from your site. Please check the emails are sent to administrators or not.
    Thread Starter TITAN

    (@valletinformatique44)

    Hello,

    Thanks for your hep, I bought the option and that’s works.

    However, I would like the customer don’t need to create an account to create a ticket. I would like this page : https://vi-informatique.fr/depannage/ be immediately the form which allow to create a ticket.
    How to do please ?

    Regards

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please use [wpsc_create_ticket] instead of [supportcandy] shortcode.

    Thread Starter TITAN

    (@valletinformatique44)

    Hello,

    Thanks but I am already using this shortcode :/

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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