OptinMonster Support Policy (Read This First)

Hi there,

Thank you for using OptinMonster! We’re here to help if you need a hand creating your campaigns.

In order to ensure the fastest response possible, please follow these guidelines before posting.

Do you have a paid subscription? If you’re a customer, the fastest and best way to get help is to login to OptinMonster and request help through our support ticket system. Basic and Plus subscribers have access to support via email, while Pro and Growth subscribers also have access to live chat support.

Have you checked out our documentation? We have extensive step-by-step OptinMonster tutorials on our site that might answer your question.

For our OptinMonster Free subscribers, we provide limited support here in the www.remarpro.com support forums. We typically respond here within 1-3 business days.

In order to help us help you, please:

• Describe the issue you’re encountering in as much detail as possible.
• Provide the name of the campaign(s) you’re having trouble with.
• Provide the URL of the page on your website where your campaign is not functioning as you’d expect.

If you have an urgent or complex issue, you can login and purchase a subscription for access to priority support.

Thanks again for using OptinMonster ??

Best Regards,

Angie Meeker
General Manager
OptinMonster

• This topic was modified 1 year, 8 months ago by Angie Meeker.