optin not working

  • Resolved ldtfede

    (@ldtfede)


    6 years, 7 months ago

    hi,
    I made a subscription pop-up and a sidebar inscription form but even if I use the API to connect with getresponse, I can’t see the pop up and the sidebar inscription form (that one even doesn’t appear in the widget menu if I try to search it).
    Could the problem be the template? seems strange: I use a paynment one from themeforest.
    Any help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello ldtfede

    It sounds like there may be a conflict with the theme, or another plugin, that is preventing our forms from showing.

    To search for conflicts, please follow these steps.

    1. First please deactivate all plugins except Optin Cat and see if the issue persists.
    2. If the issue is resolved, reactivate your plugins one by one, testing after each to see if the issue returns.
    3. If no conflict is found among your plugins, try reverting to a default WP theme like ‘Twenty Sixteen’, or ‘Twenty Seventeen’, and see if the issue is resolved.

    Head here for detailed instructions:
    https://fatcatapps.com/knowledge-base/search-for-conflicts/

    Please let us know your detailed results, and we will for from there.

    Plugin Author fatcatapps

    (@fatcatapps)

    Hello again,

    Since there has been no activity on this thread, we are going to close it now. We would still like to help, so please let us know if you were able to preform the above steps, and what your results were.

    Please open a new thread if still require assistance.

    Hi there,

    I have a problem with the mobile version of the get response optin plugin. The pop up appears but only half of it. When I try to scroll down this is impossible. In this way people are not able to fill in the fields and the pop up is useless. On desktop it seems to work just fine. Can you help me? Thanks!

    Kim

Viewing 3 replies - 1 through 3 (of 3 total)
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