Optimizing Firewall Issue

@koolkatdesign

Thanks for writing in and sorry for the delay.

Which hosting provider are you with? Is it SiteGround?

Thanks,
Scott

HostMonster

@koolkatdesign

Can you please send me over diagnostics to wftest @ wordfence dot com via Wordfence > Tools > Diagnostics > Send Report by Mail — please put your username in the second field there and let me know here when they are sent.

Thanks,

Scott

just sent it as requested

I haven’t seent that email come over. Can you confirm — [email protected]

I sent it 2 or 3 times following your instructions. Did you get it yet?

Sorry, @koolkatdesign, I have not. Try sending them to your own email address and let me know if you receive them there.

Is the site set up in the root/public_html, htdocs, or is it in a sub folder?

Thanks,
Scott

@wfscott I just did and it came through to my email immediately and without issue. I just forwarded it directly from my email inbox to [email protected]

Did it come through this way? Could it be getting caught in your spam folder?

This is the path (/home1/amwsorg/public_html/php.ini) to the php.ini file that I updated with this code at the end: auto_prepend_file = ‘/home1/amwsorg/public_html/wordfence-waf.php’

I just confirmed that the wordfence-waf.php file is also in the correct directory.

This link confirms that the auto_prepend_file variable is configured correctly: https://www.amws.org/info.php

• This reply was modified 4 years, 11 months ago by KoolKatDesign.
• This reply was modified 4 years, 11 months ago by KoolKatDesign.
• This reply was modified 4 years, 11 months ago by KoolKatDesign.
• This reply was modified 4 years, 11 months ago by KoolKatDesign.

@koolkatdesign

Thanks for the update. Are you putting koolkatdesign in the second field after the email? We have many diagnostics in our email so I am primarily looking for that. Is it another name there by chance?

Check your system configuration (at the bottom of your diagnostics page there is a link to view your configuration in a new window) and look to see if auto_prepend_file has a local value. If it does not, the setting in the php.ini is not being used and would be the issue.

Scott

@wfscott

I used the Ticket Number/Forum Username: @koolkatdesign and koolkatdesign in all diagnostic emails sent to you [email protected]. I also emailed you from [email protected] on 12/5 at 6:15pm.

As per my note above clicking here https://www.amws.org/info.php confirms that auto_prepend_file has a local value. This is how my hosting company’s support tech confirmed that it is being used and not an issue on their side.

We see auto_prepend_file appears to be set correctly in that phpinfo file — if it doesn’t show that the WAF is optimized when you view the Firewall page in Wordfence’s dashboard, the auto_prepend might not be applied to subdirectories.

One thing to try is setting the PHPRC in the .htaccess file in public_html, like so:

SetEnv PHPRC /home1/amwsorg/public_html/php.ini

Thanks,
Scott

I just added that code at the end of the .htaccess file in public_html and saved then went back to Wordfence’s dashboard and refreshed but the WAF is still showing as not optimized? Do I just abandon this issue by clicking dismiss? Or is it worth the time to pursue?

@koolkatdesign

A colleague of mine suggested changing the php.ini file name to .user.ini. That is the one in public_html.

Please let me know if the firewall shows 100% after that.

Also, it is recommended to remove the PHP Info file that you created from the site whenever you’re able.

Scott

Hey @koolkatdesign,

We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

Please feel free to open another thread if you’re still having issues with Wordfence.

Thanks,

Gerroald

@wfgerald None of the suggestions worked so I just hit the dismiss button and had to move on.