Optimize Plugin Not Installed When Logged Out of WordPress

  • Resolved aqilakk

    (@aqilakk)


    4 years, 6 months ago

    Hi everyone, I’m trying to run an experiment in my WordPress site. I have installed analytics and optimize using the G Site Kit plugin for WordPress, and when I check configuration while i’m logged in to WordPress, everything works fine and it shows no error. However, as soon as I log out from WordPress and check again, it shows “Optimize Plugin Not Installed” error.

    I tried checking the page source of my site when logged in and it shows my Optimize plugin, but when I log out and check the page source of the very same page, the optimize plugin is not there:

    Will this affect my experiment? How can I install the Optimize plugin using Site Kit correctly? I’m afraid that if it’s not installed when logged out of WordPress, it will not track the experiment correctly. Thank you for any help

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out. We can try and recreate the same experience from our side. Before doing so can you provide the following:

    1. Your Site Health information?
    2. Are you using the Optimize Chrome extension to check your setup?
    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter aqilakk

    (@aqilakk)

    Hello,
    I’m sorry for just getting back now. Yes, it’s been resolved. I dont know exactly what makes it work, I just tried reconnecting several times and after a few tries its finally working. Thankyou for your reply!

    @aqilakk no problem and glad to hear you got it resolved!

    If you have a chance, feel free to share your experience with Site Kit in a review. All the best!

Viewing 4 replies - 1 through 4 (of 4 total)
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