• Resolved fab418

    (@fab418)


    I was able to run experiments until yesterday. Now I only get this error.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    @fab418 Thank you for confirming. While we test this further could you please try the following:

    • Perform a Site Kit reset.
    • Manually place the Analytics snippets once more.
    • reconnect Site Kit and connect the Analytics module. Make sure that Site Kit is not placing the code snippets but is connected to the properties you have added via the manual snippet.
    • Connect the Optimize module again to see if you get the same outcome.

    In the meantime we will perform more tests on this. Any updates will be added here.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter fab418

    (@fab418)

    Hello Adam,
    The issue is not yet resolved. Unfortunately I have a job to attend sometimes so i can’t spend all my time on this issue ??
    Jokes aside, I just tried your suggestion and I get the following error: Optimize installation not found

    Note that I logged out of WordPress before running the Optimise checks even if it was not mentioned in your list.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @fab418 Understood and no problem at all! Could I please ask if you have the time to check if you get the same Optimize issue when placing your Analytics properties via Tag Manager and when placing the Tag manager code manually rather than through Site Kit?

    For help with this please refer to the Tag Manager help guides.

    Thread Starter fab418

    (@fab418)

    Hey Adam,
    We’ll go with another solution. Thanks for your help.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @fab418 No problem at all and if there’s anything else we can help with please let us know.

Viewing 6 replies - 16 through 21 (of 21 total)
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