• Resolved thunder_god

    (@thunder_god)


    Been trying to optimize my images, however it looks like nothing is happening. It still shows 0% of my website’s images have been optimized despite running for over an hour now. This plugin used to work really well, what happened?

    I also get this error message “Invalid token header. No credentials provided.

    • This topic was modified 1 year, 11 months ago by thunder_god.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author WP Media

    (@wp_media)

    Hi @thunder_god

    It’s possible this could have been a temporary issue, based on that Invalid token message, but you might want to try the following to make it less likely to happen:

    ? Add the following to your wp-config.php file (before the “That’s all! Stop editing…” message) to increase the amount of memory and time available for image optimization (this can be a larger number if your host/server will allow):

    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    set_time_limit(0);

    ? Install our cURL Fix helper plugin to have your server allow more time for optimization to complete before timing out (works simply by activating).

    ? Install our Bulk Optimization Buffer helper plugin to reduce the number of images optimized at once from 4 down to just 1, which eases server load during optimization (works simply by activating – refresh Bulk page after).

    ? Install our Don’t Use Image Magick helper plugin to have your server use an image manipulation module called GD, as when Imagick is used, it can sometimes make optimization very slow or not work well (works simply by activating).

    Please feel free to let me know what you think. If you have any further questions on this, I’ll be glad to continue assisting however I can!

    Best Regards

    Marko

    Thread Starter thunder_god

    (@thunder_god)

    That seems like an awful lot of plugins to install just to get 1 plugin to work that used to work flawlessly.

    Thread Starter thunder_god

    (@thunder_god)

    Based on what I’m seeing in the forums, a lot of people are experiencing the same issue and I think it’s from a recent update to the plugin or something. I think we’ll need to wait until they update the plugin before it’ll get fixed.

    Plugin Author WP Media

    (@wp_media)

    Hey everyone,

    Thanks for your patience!

    As @thunder_god said, we will need some time to investigate this problem and we do our best to find a solution as soon as possible.

    We will definitely update you with a solution as soon as we find out what is going on.

    Best Regards

    Marko

    Thread Starter thunder_god

    (@thunder_god)

    Now imagify is saying I used up all of my monthly quota despite imagify not optimizing any images for me. My monthly quota was 98% one day ago.

    • This reply was modified 1 year, 10 months ago by thunder_god.
    Plugin Author WP Media

    (@wp_media)

    Hey @thunder_god

    If you login to your Imagify account page, do you see quota or is it used up in there as well?

    If it’s all used and you didn’t optimize any image, please share your email (if you don’t want to share it here, you can contact us directly via our website) and we will reset it.

    If you can see the quota, it’s related to a bug and we are investigating it, so I really hope we will find the real cause of the problem soon.

    Best Regards

    Marko

    Thread Starter thunder_god

    (@thunder_god)

    It says my quota has been used up as well when I login to my account on the imagify website.

    Plugin Author WP Media

    (@wp_media)

    Hi @thunder_god

    Are there any images on your website optimized? If not can you please share your email so we can check it from our end or please contact us through our Support page here?

    Best Regards,

    Ioanna

    Plugin Author WP Media

    (@wp_media)

    Hello everyone,

    ?Our developers have identified the cause of the problem and we will fix this in the next release. We expect this to be released this week so we will definitely let you know once that happen.

    Thank you all for your patience once again!

    Best Regards
    Marko

    Plugin Author WP Media

    (@wp_media)

    Hey everyone,

    I just wanted to let you know that we have released the new version of Imagify (v2.1.1) that is intended to resolve the problem with optimization you were facing in the last couple of weeks.

    It would be ideal to update it through the Plugins page and try to optimize your images again. Let us know how it goes.

    Also, thank you once again for your patience and sorry about the inconvenience.

    Best Regards
    Marko

Viewing 10 replies - 1 through 10 (of 10 total)
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